Customer Support Specialist

Company:

Boeing Global Services Consumables & Expendables (C&E) Distribution Business is looking for an Experienced Customer Support Specialist (Level 3) for our Miami FL site.

Position Responsibilities:

• Reviews customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g. order entry etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting Quality Assurance etc.) Credit & Rebill RMA process determine root cause recommend and implement corrective actions support Account Receivables with cash collection.

• Maintain Pipeline health on part usage/demand on existing contract program etc. in collaboration with Customer Sales Planner etc.

• Performs other duties and responsibilities as assigned or required.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at above listed location.

Basic Qualifications (Required Skills/Experience):

• 6 or more years of related work experience

• Experience in Program Management and/or Customer Support

• Proficient knowledge in all MS office applications (Excel Word Outlook PowerPoint etc.) must be able to analyze and generate reports.

Preferred Qualifications (Desired Skills/Experience):

• Experience in aerospace hardware sales

• Outstanding communication skills verbal and written

• Strong problem-solving skills

• Proficiency in numeric reasoning and mathematical skills

• Excellent communications skills both written and verbal

• Ability to manage multiple and competing priorities

• Ability to work in very fast paced environment with a high degree of accuracy

Typical Education/Experience:

Typically 6 or more years related work experience or relevant military experience. Advanced degree (e.g. Bachelor Master etc.) preferred but not required.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $67000 - $95000/Nonexempt hourly role

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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