Technical Support Specialist
Technical Support Specialist
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Job Description
Location
London - One Canada Square Level 25Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
Technology Services (TS) is responsible for delivering all enterprise infrastructure applications and related end user technology services across all Brookfield business groups comprised of approximately 6500 users. The Deskside Technician is the face of Technology Services providing first-line support to end users.
The Technical Support Specialist will report to the Team lead Deskside. In addition to incident logging resolution and ownership the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users.
The ideal candidate for this role will possess the following attributes.
Accountability candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
Professionalism - candidate maintains composure and integrity while providing timely support to end users.
Detail Oriented candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.
Note: Night and Weekend work may be .
Responsibilities:
Provides exceptional deskside and remote support to Brookfield users.
Owns and follows up on IT support requests and problem tickets until user confirms resolution.
Provides installation configuration maintenance and troubleshooting support of computer hardware software audio/visual networks printers and computer peripherals.
Provides technical training to end users.
Ensures past incidents and resolutions are documented appropriately according to knowledge management standards.
Positively represents Brookfield Technology Services with professionalism in all interactions.
Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
Collaborates with other team members to provide efficient full-service support.
Participates in testing new desktop technologies and software.
Technician must maintain professionalism good attitude and appropriate behavior with all users and vendors.
Technician will provide customer technical education and support high level technical problems.
Assists encourages and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
ITIL Methodology
Proficient with the following technologies:
Windows 10 & 11
Microsoft Office (O365)
Internet Browsers
Local Account Management
Installs and removals Registry Command line Service management systems and System Management Tools
MFA (Microsoft Authentication)
VPNs
Proficient with the following hardware:
Desktop / Laptop
iPad/iPhone
Android Phones/Devices
Printers
Cisco Video Conferencing equipment
Teams phones
Knowledge of wide area networks (SDWAN) TCP/IP and Server OS is desired.
Experience
5 years of related experience
Bachelors degree in computer science business computing or a related field or equivalent combination of education certification and experience.
Preferred experience with financial services with front office support a plus
Experience in a related role requiring timeliness customer service organization prioritization troubleshooting and working independently to successfully install configure maintain and support Windows and/or Mac desktop operating systems and software.
Strong and effective customer relationship management skills and process/practice experience
Experience working with third-party service provider service delivery execution and business governance.
Experience with ServiceNow ticketing system preferred but not .
Understands the importance and is vigilant with Cybersecurity matters.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly we do not tolerate workplace discrimination violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position however only candidates selected for pre-screening will be contacted.Required Experience:
Unclear Seniority
Employment Type
Full-Time
