Front Desk Receptionist
Front Desk Receptionist
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Job Description
We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Front Desk Receptionist on a 2.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 19.06 - 24.67 per hour
Summary:
As the first point of contact at Westminster City Councils Housing Service Centres you will deliver exceptional customer service to residents helping them access support resolve housing issues and navigate council services. Your presence will play a key role in enhancing both resident satisfaction and the reputation of the Housing Services team.
Responsibilities:
- Provide professional friendly and efficient customer service at reception.
- Manage appointment bookings resident visit logs key access requests and rooftop access.
- Handle challenging situations and customer complaints with empathy and professionalism.
- Assist vulnerable residents including making referrals for support where necessary.
- Collaborate with key teams including Housing Officers Income Officers Leasehold Advisors and Repairs Surveyors.
Requirements:
- Strong customer service orientation with a professional and empathetic manner.
- Excellent verbal and written communication.
- Resilient and able to manage difficult interactions calmly and effectively.
- Highly organised with the ability to manage priorities in a busy environment.
- Collaborative and team-oriented.
- Committed to upholding equality diversity and inclusive service provision.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1537818
Employment Type
Full Time
