Maître D' - Terrace Grill Restaurant

Wurzak Hotel Group as part of the Dalmar & Element Hotel in downtown Fort Lauderdale is lookingfor an energetic and professionalMatre D to lead the Terrace Grill Restaurant. We are looking for someone with personality experience and drive to contribute to the continued success of this luxury property.

The Matre D oversees the guest service area of the Terrace Grill Restaurant focusing on managing reservations welcoming and seating guests and ensuring smooth communication between front-of-house and kitchen teams. This role also ensures the functionality and consistency of reservation platforms - OpenTable across all venues. The Matre D is key to creating exceptional guest experiences while maintaining service standards addressing guest concerns and fostering team collaboration.

The Dalmar Fort Lauderdale Luxury Hotels Official Site

The Terrace Grill Restaurant - Fort Lauderdale

The Dalmar & Element Hotel operates 24 hours a day and 7 days a week so operational demands require variations in shift days starting and ending times and hours worked in a week.

General Requirements

• The Matre D oversees the guest service area of the restaurant focusing on managing reservations welcoming and seating guests and ensuring smooth communication between front-of-house and kitchen teams.
• This role also ensures the functionality and consistency of reservation platforms like Resy and OpenTable across all venues
• The Matre D is key to creating exceptional guest experiences while maintaining service standards addressing guest concerns and fostering team collaboration
• Ensure the guest greeting process is managed professionally to create a positive first impression
• Address and resolve guest inquiries special requests or complaints promptly and professionally
• Enhance the guest experience by leveraging reservation platforms to personalize service and recognize returning guests
• Support the execution of special events group reservations and private dining experiences
• Oversee the functionality of reservation - OpenTable) ensuring systems align with no-show cancellation and reservation policies
• Regularly audit and update the platforms to reflect accurate table availability operational hours and special events
• Monitor compliance with reservation-related policies and address discrepancies promptly
• Train and mentor hosts on effective use of reservation systems including recording guest details adding notes and tags and maintaining accurate profiles
• Build a comprehensive guest book to support consistent and high-quality guest service
• Collaborate with managers at each venue to standardize reservation processes and ensure alignment with best practices
• Coordinate with front-of-house and kitchen teams to ensure smooth communication and service execution
• Act as a key point of contact for resolving operational challenges related to reservation systems or guest flow
• Perform scheduling and inventory ordering duties under the supervision and direction of Food & Beverage leadership
• Maintain compliance with health safety and cleanliness standards throughout all front-of-house operations
• Performs other job-related duties as directed

Education and Experience

• High school education plus schooling in hospitality management business or related experience.
• Experience with the functionality of reservation platforms such as OpenTable and Resy
• Strong verbal and written communication skills; ability to handle guest inquiries and direct information efficiently
• Detail-oriented with excellent time management and multitasking abilities
• Capable of managing stressful situations and resolving guest issues promptly and professionally
• Always maintains a neat and professional demeanor
• Positive attitude and collaborative mindset; ability to work effectively with supervisors and team members
• Knowledge of guest service/hospitality principles and practices
• Ability to compile facts/figures in a timely manner; identify investigate and resolve matters.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Display consistent professional leadership with effective listening and communication skills.
• Ability to work in a fast-paced environment sometimes under pressure while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction

Our Perks

• Highly Competitive Salary
• Paid Time Off
• Medical Dental Vision Health Insurance
• Free Basic Life Insurance
• Wellness programs for mental physical and financial wellness
• Hotel discounts
• 401k Company Match
• Education/Professional Development
• Employee lunches and recognition programs

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner developer and operator of premium branded full-service extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.

EEO m/f/d/h