Veterinary Technician-Emergency Manager
Veterinary Technician-Emergency Manager
Posted on :
07-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 80000 - 90000
Vacancy
1 Vacancy
Posted on :
07-06-2025
Job Description
Description
Position at Thrive Pet Healthcare Specialists- Hoffman Estates
Veterinary Technician-Emergency Manager-Overnights/Weekends
Thrive Pet Healthcare Specialists Hoffman Estates
Full-time
Schedule: Flexible-Overnights/Weekends/Holiday rotation required
Thrive Pet Healthcare Specialists-Hoffman Estates is a growing state-of-the-art specialty and emergency hospital in Hoffman Estates Illinois providing exceptional and compassionate veterinary care for every pet and their family. Our hospital is part of the Thrive Pet Healthcare network. Thrive is the first of its kind in our industry to link primary specialty and emergency services to provide unsurpassed care for the lives of pets. We are dedicated to helping pets thrive through every stage of life with its more than 350 clinics nationwide. Thrive is committed to actively changing the culture of the industry where everyone from any background can be heard respected and valued.
Provide your best care with more bridges and fewer barriers.
Expectations of an Emergency Manager :
- Responsible for upholding the principles of Quality Integrity Compassion and Service in all interactions
- Set standards for support and enforce quality control throughout the hospital
- Support all hospital administration in client employee and financial matters
- Provide primary point of contact through which all client service questions comments concerns and issues can be handled
- Provide primary point of contact through which all technical questions comments concerns and issues can be handled during overnight hours
- Provide overall support to all staff working overnight including doctors
- This is a salary/exempt position reporting directly to the Hospital Administrator
Role Responsibilities:
Oversee all individuals working swing and overnight shifts to ensure their work product is excellent
Receive review and resolve problems or concerns brought up regarding the performance of the client care and technical staff
Responsible for handling all client/ doctor grievances during overnight hours
Oversight of technical staff performance ensuring quality control and consistency of technical task completion
Oversight of client care staff performance ensuring quality control and consistency of client service task completion
Performance of staff review on a regular basis to ensure staff members are provided clear expectations and understand how to perform compared to expectations
As needed perform employee counseling reprimands or give accolades. Provide guidance and direction to all overnight team members including setting performance standards and monitoring performance
Communicate with Inventory Manager and other Tech Managers on equipment performance and maintenance to ensure necessary functionality
Work closely with the entire administrative team to ensure consistent practices throughout all shifts
Communicate any performance and/or behavioral concerns of the doctors to the Hospital Administrator and Medical Director to be addressed
Act as primary person for resource management of overnight staff
The ability to train overnight staff in various areas of client service and technical capacities pertinent to working on those shifts
- Coordinate any overnight facility management efforts as assigned
- Ensuring the Cubex is stocked sufficiently throughout the night
- Oversee smooth transfer of patients from swing to overnight to morning shifts
- Responsible for making sure the overnight staff is adequately informed of any new information
- Responsible for rolling out any new protocols and/or procedures to ensure consistency throughout all shifts
- Motivate and inspire the overnight team members to provide high quality care to the patients and clients of TPHS Hoffman Estates while working to ensure that actions support the hospital doctors and the hospital principles of Quality Integrity Compassion and Service
Experience & Skills Requirements:
- Minimum of 5 years of veterinary experience emergency experience required
- CVT preferred
- Must have detailed knowledge of the client care and technical staff job functions and workflow systems
- Must possess excellent verbal and written communication skills
- Must possess strong decision-making skills
- Leadership experience required
- Must have a flexible schedule nights weekends and some holidays required
Youll Grow With Us
Here you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Ourvast diverse and free library of continuing education courses - Thrive U
- Live virtual interactive workshops to develop valuable leadership skills
Benefits our care in action
We provide benefits spread comprehensively across your mental physical emotional and financial well-being designed to meet your needs as a unique individual. Some key benefits include:
- Competitive compensation
- Paid time offincluding 8 weeks of full-pay parental leave bereavement to grieve both humans and pets and time off for new pet adoptions
- Top-quality medical dental and vision insuranceplus health savings account and flexible spending account
- Pet perksinclude free exams discounts on products and services and more at all Thrive Pet Healthcare locations
- Generously subsidizedbackup and ongoing care supportfor children adults and pets
- Mental health benefitsincluding coaching and therapy sessions
- 401k with employer contributionand no waiting period
- Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete
Compensation is negotiable based on credentials and experience- $80000-90000/year. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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