Quality Assurance Associate II
Quality Assurance Associate II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Track Description:
- Performs business support or technical work using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas requires vocational training certifications licensures or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses training and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes procedures and systems.
Business Expertise
- Supports the achievement of company goals by integrating teams for the best outcome.
Impact
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Reviews current processes and identifies trends.
- Reviews work produced for errors.
- Evaluates for performance standards (SLAs) required under contract.
- Compares various sampling techniques and identifies correct samples for auditing.
- Evaluates workflow tools to run reports.
- Coaches Level 1 auditors on sampling techniques and business process knowledge.
- Reconciles transaction processing for data accuracy.
- Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
IC
Employment Type
Full Time
