Product Manager Senior - MIAM Digital Security Channels
Product Manager Senior - MIAM Digital Security Channels
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$ 114080 - 218030
1 Vacancy
Job Description
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Product Manager Senior - MIAM Digital Security Channels you will support the development of the product vision strategy and roadmap for Member Identity and Access Management (MIAM) solutions across our digital channels (web mobile and chat). This role demands an understanding of customer needs digital authentication technologies and the competitive landscape to ensure a secure seamless and engaging customer experience and fraud mitigation.
Facilitates the discovery delivery and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to solve complex and challenging problems to optimize the customers (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring premier Digital and/or Technology driven products to market. Develops the product strategy vision and goals and supports decision-making related to the balance and mix of innovation types and investments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Charlotte NC Chesapeake VA or Tampa FL. Relocation assistance is available for this position.
What youll do:
Independently demonstrates Digital or Technology research business and market intelligence and data-driven insights to find opportunities propose solutions create and maintain roadmaps and improve performance.
Translates Digital or Technology product and experience opportunities (customer needs and wants as well as all other input forms into problems gaps etc.) into initiatives (i.e. requirements epics features) and drives execution strategy.
Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant collaborators and SMEs (Business UX Technology Ops Marketing etc.).
Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
Continuously demonstrates advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs.
Generates substantial insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Leads cross-functional product teams and relationships to discover and build new Digital or Technology products experiences and features by collaborating with collaborators and organizational leaders to coordinate product development efforts aligned with strategic priorities.
Prepares compelling presentations and other forms of communication standards and templates to present and communicate complex concepts to a diverse audience including senior leadership.
Conducts internal and external research and conducts situational analysis to identify and apply industry standard methodologies and trends to increase effectiveness of Digital or Technology products.
Begins to bring in big picture thinking and seeks to drive clarity among team and collaborators.
Maintains and applies advanced knowledge of the Business Technology UX and relevant experiences and processes and an academic understanding of Product Management.
Serves as a resource to team members and assists with on-boarding new employees.
Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years Digital/Technology Product Management experience to include Digital/Technology experience in Strategy/Planning Innovation User Experience Process Engineering Analytics and/or Research/Testing.
Shown ability to effectively develop influence present and communicate complex concepts to cross-functional teams non-technical users and leadership.
Demonstrated ability to work in an Agile Lean Product Development and Lean Portfolio Management environment.
Knowledge of digital and technology strategy and delivery as it relates to roadmap development journey mapping competitive analysis and research and situation analysis methods.
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts roadmap development journey mapping competitive analysis and research and situation analysis methods.
What sets you apart:
Deep understanding of authentication protocols (e.g. OAuth 2.0 OpenID Connect SAML).
Experience with various CIAM technologies and platforms (e.g. Forgerock Socure Okta Auth0 Ping Identity).
Strong understanding of security standard methodologies and regulatory compliance requirements (e.g. GDPR CCPA).
Strong analytical and problem-solving skills.
Compensation range: The salary range for this position is: $114080.00 - $218030.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on .
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Senior IC
Employment Type
Full-Time
