Assigner I
Assigner I
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Salary Not Disclosed
1 Vacancy
Job Description
Notice to Prospective Employees of PCV Murcor Inc who are California Residents
PCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at you have any questions please contact the CCPA Team at .
Assigner I
(Customer Service / Vendor Negotiations)
Hourly Range: $19/hour to $21/hour
Out of State - Work from Home Opportunities
Position Overview
The Assigner I is an entry-level role and assumes the role of assigning basic orders promptly to ensure the order is delivered to the client by the due date requested. The Assigner I provides the appropriate assistance in helping solve any issues that may come up.
Essential Job Duties and Responsibilities
- Handles basic assignment
- Assign orders to the most qualified vendor within our panel or based on recruitment efforts
- Ensure that all outstanding orders are completed and submitted by the vendor due date and time
- Review and ensure that the vendors product offering quality and fee schedule are in line with the client and the Companys guidelines
- Collaborate with vendors to ensure on-time delivery of reports to the client
- Serve as a conduit between Vendor to clients and borrowers
- Make appropriate notations in the order file that describes the current status of the order
- Provide feedback about vendor performance to vendor managers
- Partner with client service managers to resolve client delays questions concerns etc.
- On-time assignment of all client orders to the most qualified vendor
- Provide vendor managers with key information regarding vendor coverage
- Resolve pre-confirmation order delays or problems
- Negotiate vendor fees and due date
- Handles inbound calls from the Vendor Hotline in support of the assignment function
- Manage competing demands and prioritize a queue effectively
- Perform office support functions including data entry and related duties as assigned
- May be asked to work on special projects assigned other duties and/or cross train to support business needs
Qualifications and Skills
Required
Preferred
Qualification
High School Diploma or Equivalent
Some college or higher
Experience
1 - 3 years of customer service experience / call center experience
1 - 3 years of inside sales experience
Experience in fast-paced environment
Prior Knowledge
Customer Service principles
Appraisal Management and Review Appraisal
- Detailed oriented with excellent analytical skills
- Excellent verbal and written communication skills
- Ability to resolve problems and remove barriers to problem resolution
- Proven ability to work in a complex dynamic and ambiguous environment
- Excellent negotiation skills
- Time Management skills
- Microsoft Office Suite (Word & Excel & Outlook) intermediate level and above
EOE / VETS / DISABLED
Employment Type
Full-Time
