Administrative Assistant - Svoa

Under the supervision of the Director performs duties as assigned that include communication reception secretarial and operational for office practice while serving as the liaison between the patient other staff and the physician(s).

Initiates implementation of processes and/or has access to all operational components of the office as required by daily operations.

Receptionist duties as evidenced by observation staff and physician feedback and patient survey comments.
o Receives greets and directs patients visitors physicians and hospital staff arriving on or calling the department.
o Acts as a focus of communication in the department regarding patient care activities and services and can provide information and direction regarding the same.
o Communicates with patients families and hospital or medical personnel and refers questions and concerns to the appropriate staff member for response.
o Maintains confidentiality of patients-no breeches of confidentiality; no related complaints voiced on patient satisfaction surveys; no related complaints by fellow care providers of observed incidences.
o Respects dignity of patients.
o Observed to call patient by proper name
o Maintains patient privacy while working with patient and during conversation.

Operational/Clerical/Secretarial Activities as evidenced by observation staff feedback and comments from patient satisfaction surveys.
o Accurately records and delivers messages for patients and staff.
o Maintains enough clerical supplies and equipment needed for operation of the department.
o Maintains a clean safe and functional working environment within the department.

Transcriptionist Activities
o Files diagnostic and other reports as needed reports are filed and available when needed.
o Retrieves data from MIS system or compiles statistical data when requested by Manager and/or Director-follow through is observed by Manager and/or Director.

Other Duties
o Communicates all pertinent patient care information and general environmental information to Director or designee.
o Attends unit staff meetings and in-service education programs as prescribed by hospital standards. Serves as the recording secretary as needed for any unit meetings as requested. -meets Augusta Health continuing education requirements.
o Assists department manager and/or director with typing needs and other secretarial duties as needed.
o Initiates patient charges through the MIS system per hospital policy.
o Assists with the scheduling of patients per departmental guidelines.
o Is knowledgeable of resources to address specific needs of various age groups including adult geriatric and pediatric patients.
o Performs duties appropriately for specific age group.
o Consult with other staff when needed for specific age group.
o Promotes harmonious relationships and positive attitudes among the health care team as evidenced by positive commendation and lack of complaints.

Education

High school diploma or equivalent

Experience

Previous experience in clerical or receptionist position at least one year

Medical Assistant training or equivalent of two years physicians practice experience preferred.

Coding experience preferred.

Some benefits of working at Augusta Health include:

• Generous paid time off to promote work life balance
• Free onsite parking
• Shift and weekend differentials
• Tuition reimbursement
• Onsite child care

Company Information
Augusta Health is a mission-driven independent nonprofit community health system located in Fishersville Virginia in Virginias scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.