Community Delivery Manager
Community Delivery Manager
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Job Description
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. Were always on the lookout for top talent to join our growing business. In fact we never stand still we work hard make quick decisions and deliver to our ambitious goals every day.
The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over past years its time to shape our future. At Evri we are all about our people our planet and our communities.
Our refreshed values are important to us; Do the right Thing Celebrate Cost Leadership Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.
We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.
Could that person be you
You will be accountable for:
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Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE couriers in the final mile of the parcel journey.
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Measuring and driving improvement across a number of performance measures including Speed of Service Standard Next Day Next Director Collections C2C Claims / Enquiries and End of Life that ensure customer and client satisfaction.
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Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement communication and retention.
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Capacity Management namely ensuring the successful coverage of rounds through the interviewing selecting and onboarding of couriers.
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Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
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Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
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Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
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Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
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Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
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Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
To be successful in this role you will require the following
Qualifications:
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Current UK Driving licence.
Knowledge & Experience:
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Previous experience of coaching supporting and motivating colleagues.
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Problem solving and planning effective contingencies and solutions.
Technical & People Skills:
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Customer Focused approach.
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Competent negotiation skills.
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Ability to adapt to different styles and behaviours.
What can we offer you
We offer an excellent remuneration package with fantastic opportunities for progression learning and development.
This is a fantastic opportunity to be part of an exciting forward-thinking business. Do you have the experience drive and dedication to make your mark within our business
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!
About Us
Every parcel every person every place every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.
Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.
And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.
But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.
Our Benefits
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
Documents
Required Experience:
Manager
Employment Type
Full-Time
