Co-op/Intern Technical Support Analyst
Co-op/Intern Technical Support Analyst
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Job Description
About Kinaxis
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world with a brand-new HQ based in Kanata North in Ottawa. As one of Canadas Top Employers for Young People (2024) we want to help you take the first step in crafting your career journey.
At Kinaxis we power the worlds supply chains to help preserve the planets resources and enrich the human experience. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries with more than 40000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a hybrid position. You must be in the Ottawa Canada office at least three days a week.
About the team
In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world with a brand-new HQ based in KanataNorth in Ottawa. As one of Canadas Top Employers for Young People (2024) we want to help you take the first step in crafting your career journey.
At Kinaxis we power the worlds supply chains to help preserve the planets resources and enrich the human experience. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries with more than 40000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
This is a full-time 12-month position starting September 2025.
To be eligible for a Co-op or Intern position at Kinaxis you must either be currently enrolled in full-time education or if you are a recent/upcoming graduate your graduation date must be within 12 months of the placement end date.
What you will do
- You will handle Service Requests for Infrastructure Updates Customer Data Requests Configuration Changes and Data Model Changes among other tasks
- You will work with consultants partners and customer technical resources to provision setup test and deploy customer environments
- Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
- Follow-up on Change Requests to ensure correct implementation as well as gather evidence
- Providing liaison and coordination with other departments when necessary to obtain answers to or resolve urgent or complex customer/service problems and inquiries
- Auditing and recommending changes for Service Request handling procedures
- May perform additional projects upon request
What we are looking for
- Enrolled in a post-secondary program such as IT generalist IT Systems Management Bachelor of IT Computer Systems Technician or related field.
- Experience and interest in technical troubleshooting with external customers
- The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact.
- Solid working knowledge of Windows environments IIS and experience with web-based applications
- Working knowledge of Microsoft Office applications (word excel power point outlook)
- Strong Research and troubleshooting skills are required
Things that would definitely help
- Supply Chain knowledge
- Understanding of Large in-memory databases
- Comptia A and/or Network
- Windows Server Administration
- Troubleshooting PC operating systems
- Working knowledge of relational database and query writing
- Experience in a customer-facing technical support position
Were accepting applications now through end of day on Tuesday June 17 2025. Please note that we may begin reviewing applications before the posting closes so early submission is encouraged.
#Coop #Internship #Intern #LI-KM1
Work With Impact:Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford Unilever Yamaha P&G Lockheed-Martin and more.
Social Responsibility at Kinaxis:Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matterat Kinaxis and these are some of the perks and benefits we created for our team:
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs and training and career development
- Recognition programs and referral rewards
- Hackathons
For more information visit the Kinaxis web site at the companys blog at.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.
Required Experience:
IC
Employment Type
Intern
