drjobs Spécialiste en soins Personnels, Bilingue (Contrat de 12 Mois) / Bilingual Personal Care Specialist (12 Month Contract)

Spécialiste en soins Personnels, Bilingue (Contrat de 12 Mois) / Bilingual Personal Care Specialist (12 Month Contract)

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1 Vacancy
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Job Location drjobs

Quebec - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Principale Fonctions et Responsabilites:

  • Servir de principale personne-ressource pour les patients
  • Communiquer avec les patients pour recueillir de linformation et les renseigner sur les services offerts par le programme
  • Servir dexpert en remboursement dans le territoire qui lui est confi
  • Renseigner les patients sur les services du programme y compris sans sy limiter une formation sur lauto-injection les options en matire de pharmacie et le soutien au remboursement
  • Assurer la coordination des services aux patients en temps opportun pour offrir un accs rapide et continu au traitement
  • Travailler en collaboration avec les autres membres de lquipe dans divers rles pour coordonner le cheminement du patient et assurer lintgration du patient
  • Grer tous les aspects de la couverture pour maximiser et maintenir la couverture dassurance du mdicament dordonnance
  • Interagir rgulirement avec les compagnies dassurance les pharmacies et dautres professionnels de la sant pour offrir un soutien optimal en matire de remboursement
  • Coordination des ordonnances (initiales et renouvellements)
  • Signaler les effets indsirables
  • Autres tches connexes qui lui sont confies

    Experience et Niveau dEducation Requis:

    Exigences:

    • Diplme dtudes postsecondaires ou grade dassoci ou une combinaison quivalente dtudes et dexprience
    • Bilinguisme (anglais/franais) (obligatoire pour les postes au Qubec)
    • Exprience du service la clientle

    Atouts:

    • Baccalaurat
    • Exprience dans le domaine du remboursement par des tiers publics ou privs du contexte de centres dappels ou des ventes de la gestion des soins du soutien clinique au sein de lindustrie pharmaceutique ou toute exprience connexe
    • Exprience du service la clientle
    • Comprhension de linformation mdicale
    • Connaissances des programmes de remboursement publics privs et fdral
    • Exprience de lutilisation du systme CRM.
    • Bonnes aptitudes de gestion de projets
    • Connaissance de

    Primary Duties and Responsibilities:

    • Key point of contact for patients
    • Contact patients to gather information and educate patients on program services
    • Be a reimbursement expert in his/her assigned caseload territory
    • Educates the patient on program services including but not limited to injection training pharmacy options and reimbursement support
    • Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
    • Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
    • Manage all aspects of coverage to maximize and maintain prescription drug coverage
    • Regularly interacts with insurance companies pharmacies and other healthcare professionals to provide optimal reimbursement support
    • Coordination of prescriptions (initial and renewal)
    • Adverse Event reporting
    • Ad hoc duties as assigned

    Experience and Educational Requirements:

    Requirements:

    • Bilingualism (English/French) is an asset (requirement for province of Quebec)
    • Experience in a customer service setting

    Assets:

    • Post-secondary education certificate diploma or degree an asset
    • Experience in public or private third party reimbursement arena call center setting or pharmaceutical industry in sales managed care clinical support or related experience an asset
    • Experience in a Customer Service setting
    • Comprehension of medical information
    • Knowledge of public private and federal reimbursement an asset
    • Previous work using a CRM system an asset
    • Project management skills
    • Knowledge of an asset
    • Previous work in health insurance experience an asset
    • Previous work in pharmacy an asset

    Minimum Skills Knowledge and Ability Requirements:

    • Exceptional customer service skills and phone etiquette
    • Detail and result oriented
    • Strong analytical and organizational skills
    • Excellent time management skills & sense of urgency
    • Ability to collaborate effectively with program associates
    • Ability to work autonomously in a remote setting
    • Ability to manage multiple tasks and priorities at once
    • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
    • Strong computer skills and knowledge of Microsoft Office
    • Ability to adapt to change and ambiguity
    • Adhere to Performance Standards and Procedures required by the program

    The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.

    Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles

    What Cencora offers

    We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

    Full time

    Equal Employment Opportunity

    Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

    The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

    Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

    Accessibility Policy

    Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

    Affiliated Companies:

    Affiliated Companies: Innomar Strategies

    Required Experience:

    Unclear Seniority

    Employment Type

    Full-Time

    About Company

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