Quality & Training Coordinator
Quality & Training Coordinator
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$ 18 - 28
1 Vacancy
Job Description
Location:
Worker Type:
RegularWork Shift:
Primarily days with possible weekends/evenings/holidays (United States of America)Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$18.75 - $28.75Position Highlights
Quality focus on HB backend office (claims billing cash posting). Preferred not required
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
The Quality & Training Coordinator delivers all training and onboarding programs for new and current staff develops documentation and training materials and defines and evaluates competencies to support and improve staff performance. The Quality & Training Coordinator acts as a support resource for staff at all levels and functions as a subject matter expert in all aspects of the department positions providing high-quality customer service in accordance with established organizational and departmental policies and procedures.
What you will do
- Responsible for working with various leadership teams and audiences to develop quality control processes establish training programs scope policies and procedures.
- This position will manage the daily quality control processes and will provide direct educational feedback to team members based on the quality control follow up.
- Establishes performance evaluation metrics and monitors performance to ensure effectiveness and efficiency of workflows.
- Collaborates onboarding for new staff and oversight of training sessions.
- Coordinates requests for training information reports and data in a timely manner from leadership and partners.
- Maintains and updates training policies and procedure manuals as required.
- Assists in relevant training services to physicians hospital departments and staff as requested.
- Engages in continuous study of training including best practices to maintain professional competence and necessary skills for assigned responsibilities.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.
Required Education License/Certification or Work Experience:
- 1-3 years Experience as a trainer process coach or continuous quality improvement leader.
- 1-3 years Work experience in a clinic hospital or health insurance environment.
Preferred Education License/Certification or Work Experience:
- Bachelors in related area or relevant combination of experience and education.
Expectations and Standards
- Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
- Promote Averas values of compassion hospitality and stewardship.
- Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.
PTO available day 1 for eligible hires.
Free health insurance options for full-time single coverage on Avera High Deductible Health Plan
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .
Required Experience:
IC
Employment Type
Full-Time
