Control Room Shift Manager
Control Room Shift Manager
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Job Description
Job Description
Our client is seeking an experienced and motivated individual to join their studio operations team as a Control Room Shift Manager. This role involves supervising live gaming activities during a designated shift ensuring operational efficiency asset security and strong team performance.
Location: On-site - Sofia Bulgaria
Responsibilities:
As a Control Room Shift Manager your broad responsibilities will include but are not limited to:
- Supervise live game operations across assigned tables during the shift.
- Prioritize the security and integrity of all games and studio assets.
- Maintain thorough knowledge of all game rules and procedures adapting to updates as required.
- Monitor for and report any suspicious activity that may compromise game fairness.
- Manage table assignments openings closures and both scheduled and unscheduled maintenance.
- Resolve gaming errors using a ticketing system and escalate disputes to senior management when needed.
- Ensure the overall studio operation remains functional and report all incidents or technical issues.
- Foster a professional and collaborative work environment with other teams and departments.
- Mentor Control Room Specialists providing performance assessments and development feedback.
- Maintain consistent game quality and uphold company standards.
- Carry out other related duties as needed.
Requirements:
- Minimum age: 18.
- Legal right to work in Bulgaria.
- High school diploma or equivalent.
- Competence in using industry-relevant tools and systems.
- Previous experience in online or land-based casino operations preferred.
- Minimum of 2 years in a similar leadership or supervisory role.
- Strong communication skills and the ability to manage cross-functional collaboration.
- Intermediate to advanced computer skills.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
- Access to private health insurance and a Multisport card.
- Flexible shifts with advance notice to support work-life balance.
- On-site recreational areas with entertainment facilities.
- Inclusive and supportive work atmosphere.
- Free coffee tea fruit and access to fully equipped kitchens.
- Uniform provided at no cost.
- Employee referral program with attractive bonuses.
Employment Type
Full Time
