Team Lead - Game Presenters
Team Lead - Game Presenters
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Job Description
Job Description
Our client is seeking a dedicated and experienced Team Lead to oversee a group of Game Presenters within a dynamic iGaming environment. This role is focused on team leadership operational oversight and ensuring a high-quality customer experience through effective performance management and collaboration.
Location: On-site - Sofia Bulgaria
Responsibilities:
As a Team Lead - Game Presenters your broad responsibilities will include but are not limited to:
- Supervise support and motivate a team of Game Presenters.
- Deliver continuous training coaching and mentorship to enhance individual and team performance.
- Conduct monthly evaluations and regular one-to-one feedback sessions.
- Promote a positive inclusive and professional work culture.
- Manage daily floor operations and implement workflow improvements.
- Coordinate with cross-functional teams to streamline processes.
- Monitor and adjust team schedules to meet operational needs.
- Handle escalated service issues and maintain high standards of customer satisfaction.
- Collect and assess feedback to drive service enhancements.
- Track performance indicators and develop data-driven action plans.
- Prepare and present operational reports and performance summaries.
- Collaborate with scheduling and workforce management teams on performance initiatives.
- Address disciplinary matters and respond effectively to ad hoc situations.
- Support recruitment efforts when necessary.
- Perform related duties as required by operational demands.
Requirements:
- Minimum 2 years of hands-on experience as a Game Presenter within the iGaming industry.
- Must be at least 21 years of age.
- Prior supervisory or management experience in a similar environment.
- Strong understanding of iGaming tools platforms and workflows.
- Demonstrated leadership and team management skills.
- Excellent coaching and development capabilities.
- Clear confident communication and interpersonal skills.
- Solid track record in managing team operations and achieving performance goals.
- Ability to thrive under pressure and handle complex situations effectively.
- Commitment to customer satisfaction and continuous improvement.
- Proficient in analyzing performance data and presenting actionable insights.
- Intermediate to advanced proficiency in Microsoft Office tools.
- University or associate degree in management or a related field is advantageous.
- Fluency in both English and Bulgarian.
- Legally authorized to work in Bulgaria.
- Comfortable working with digital tools and studio equipment.
Whats in it for you
Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
- Access to private health insurance and a Multisport card.
- Flexible shifts with advance notice to support work-life balance.
- On-site recreational areas with entertainment facilities.
- Inclusive and supportive work atmosphere.
- Free coffee tea fruit and access to fully equipped kitchens.
- Uniform provided at no cost.
- Employee referral program with attractive bonuses.
Employment Type
Full Time
