- Operating the 24-hour Control Centre and communicate as required using all other modes of modern communication available including radio communication.
- Receiving and answering phones calls in the Control room
- Recording and noting the messages and responding effectively.
- Effectively communicating the messages to the respective people immediately for patient care.
- Responding to UHF/UVF Radio calls.
- Attending to the emergency e-mails and responding on time.
- Ensuring and confirming that all communication gadgets (telephones faxes printers photocopiers etc.) are in good working order.
- Ensuring effective efficient and timely communication in the Control Room
- Communicating effectively with outside institutions/agencies including hospitals EMS and other operators for medical efficient services delivery
- Maintaining contact with patients families referring facility staff and safety personnel during and after contact to provide continuous loop closure and information sharing
- Following up of in-patients and obtaining progress reports whilst handling medical assistance case files.
- Receiving and handling internal and external customer queries and complaints.
- Ensuring all patient information/correspondence is written.
- Ensuring all correspondences are filed in relevant data files.
- Ensuring reports are written and handed over to the next person/people manning the station.
- Receiving Attending and Assembling for Emergency Evacuation Requests.
- Getting detailed information of the patient i.e. personal information medical information and reports.
- Informing the client of Cost estimate.
- Sending and obtaining relevant GOP (Guarantee of Payment) from the client duly signed and completed with the official Stamp.
- Dispatching the team for medical evacuations assignments in consultation with aeromedical coordinator
- Ensuring efficient documentation in Control Room
- Maintain and process complete and accurate records
- Ensures evacuation files are complete
- Ensures the checklists are filed.
- Effectively work on the case files.
- Ensure completeness of data.
- Be available to respond to Ground Ambulance standby / Mission.
- Responding to and travels to areas of mass accidents with additional supplies to support emergency response team.
- Attend scheduled unit/ departmental meetings.
- Provide support for any work-related activities.
Qualifications :
Education and Experience
- Kenya Registered Nurse or an equivalent.
- Higher National Diploma in Intensive Care Nursing is an added advantage
- Proficiency in computer studies (word excel power point CRM system outlook internet.
Preferred Experience and Knowledge
- 2 years experience as a Nurse in busy medical facility
- Be a Kenyan Registered Nurse or its equivalent patient care
- Registered with the Nursing Council of Kenya and maintain validity of the practice license from the Nursing Council of Kenya
Knowledge Skills and Competencies
- Excellent communication skills both verbal and written.
- Good interpersonal skills and empathy.
- Excellent customer service skills and experience
- Ability to work in and within a team
- Ability to rise to challenges and stay calm under pressure.
- Ability to maintain high level of integrity and confidentiality.
- Ability to operate safely.
- Ability to solve problems and critical thinking.
- Ability to gather information and have a keen eye for details.
Work environment
- AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation
Additional Information :
If you have the passion to contribute to the leading Aero-medical and Health solutions provider submit your application by Wednesday 18 June 2025. Please visit AMREF Flying Doctors website at or Amref Health Africa website at to view job details and requirements
Duly note that AMREF Flying Doctors does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although AMREF Flying Doctors may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from AMREF Flying Doctors will arrive from a @ address.
AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. AMREF Flying Doctors is an equal opportunity employer and has a non-smoking environment policy.
Remote Work :
No
Employment Type :
Part-time