Operations Support Officer

JOB SUMMARY:

The Operations Support Officer plays a frontline field-based role in enhancing the delivery of quality health services through SCHs strategy for health and non-health support to communities affected by disaster in both routine and emergency contexts. The TSO is responsible for supporting provider behavior change technical supervision field coordination and continuous quality improvement. As part of SCHs response to the disaster in the affected areas the TSO is instrumental in coordinating mobile outreach supporting Sun Clinics distributing health kits and ensuring accurate data collection and reporting. This is a performance-driven role that also contributes to emergency readiness response and community resilience.

The contract type is Service Agreement and the duration is 3 months and extendable. The required position is three one in Yangon and two in Mandalay.

DUTIES & RESPONSIBILITIES:

The key responsibilities of Operations Support Officer include:

• Conduct regular medical outreach to improve provider practices productivity and adherence to SCH quality standards.
• Distribute health kits IEC materials forms and medicines to Sun providers and ensure proper use and storage.
• Collect monthly data from providers including MCRs TB forms and consultation records ensuring completeness and accuracy.
• Track inventory levels at clinic level and coordinate resupply as needed.
• Support CME activities facilitate review meetings and deliver technical updates to providers.
• Work with QI teams to assess and improve service quality.
• Address provider-level operational issues and escalate concerns to supervisors promptly.
• Coordinate with medical mobile teams for referral to Sun Clinics from the outreach activities in rural villages displacement camps schools monasteries and peri-urban areas.
• Ensure logistical support and effective communication among regional teams mobile units and target communities.
• Assist in identifying priority service locations based on needs and access.
• Coordinate the temporary use of Sun Clinics as mobile outreach sites and ensure ready-for service delivery.
• Facilitate collaboration between Sun Doctors and mobile medical teams.
• Ensure each participating clinic has a Clinic Assistant for data recording and reporting.
• Provide training and supervision to ensure completeness of registers stock records and patient data.
• Collect and verify data collected from clinics and process financial transactions for payments.
• Identify and address reporting issues data gaps and inconsistencies.
• Submit timely progress updates and situation reports to the Response Coordinator and the regional managers.
• Monitor medicine stock and supplies at clinic level; coordinate resupply and prevent stockouts or expiration risks.
• Track MBO achievements support digital reporting at provider level and submit all required reports timesheets and financial documents on time.

Qualifications :

QUALIFICATIONS AND EXPERIENCE

• M.B. B.S. degree from a recognized university is required.
• At least 1 year of relevant experience in health program implementation outreach or provider supervision.
• Experience in emergency response CME facilitation or provider behavior change is an asset.
• Proficiency in Microsoft Word Excel PowerPoint and comfort with digital reporting systems.
• Strong communication skills including the ability to write and report effectively in time.

Additional Information :

Application:

Interested applicant please send Application Letter Curriculum Vitae (with Two referees including your last employment for reference check including your last employment supervisor or HR personnel) scan or copies of Qualification Documents and National ID as per following APPLY LINK not later than on the evening of 17 June 2025 (Tuesday).

Remote Work :

No

Employment Type :

Full-time