Veris Sales Support Representative
Veris Sales Support Representative
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1 Vacancy
Job Description
As the Veris Sales Support Representative for our Therma-Tru brand you will help deliver a superior sales experience for the Veris quote to order fulfillment process. This includes managing customer projects from quote through order design engineering fabrication delivery and installation with a goal of 100% accuracy and on-time delivery. You will ensure the successful execution of quotes and orders spearheading all internal efforts ensuring all affected departments are aware of deadlines. You will be responsible for developing relationships and driving orders with targeted dealer builder & architect segments. This includes contacting new leads following-up on quote requests and discussing projects with new and existing customers. You will be expected to collaborate with outside sales reps and dealers to support revenue generating activities and key channel partner follow-up.
Location: This position is eligible for a hybrid schedule based out of Deerfield IL. Effective mid-2025 Fortune Brands will transition to a new world-class campus in Deerfield bringing together associates from across our U.S. offices brands and functions. The campus will offer vibrant workspaces for collaboration along with amenities for dining onsite daycare fitness and recreation.
What you will be doing:
- Support Veris quotes sales and order fulfillment function which includes identifying process improvement opportunities that increase overall accuracy speed and customer experience.
- Work with sales and other departments to develop and implement the appropriate resolution for escaladed order issues.
- Communicate effectively with customers and assist with team follow up communication.
- Respond timely to customer and sales team inquiries answer technical questions and provide expertise on custom products and solutions to help convert quotes and fulfill orders.
- Meet goals for calls quote requests sales Expected Revenue and Order Retention in alignment with strategic growth dept goals.
- Work with the Sales Support Supervisor to manage the order backlog and proactively communicate with Operations Production Planning and Customers to prioritize the schedule meet organizational metrics and exceed customer expectations.
- Ensure that new customers have been entered into the CRM Database and that all communication (emails phone calls literature requests etc.) with a customer are added to the communication log
- Proactively own the Veris order from quote to fulfillment including customer and key stakeholder relationships with a high sense of urgency and solution focused approach.
- Deliver a superior sales experience for the Veris quote to order fulfillment process. This includes managing customer projects from quote through order design engineering fabrication delivery and installation with a goal of 100% accuracy and on-time delivery.
- Review quotes & orders for accuracy ensuring that all purchase orders match the drawings and prepare change orders as needed.
- Ensure project documents are signed completed and filed appropriately in the jobs respective folder.
- Gather specific delivery requirements including customer ready dates to ensure Delivery and Logistics Teams can meet customer expectations.
- Work collaboratively with key channel partners including OSRs distributors and dealers.
- Collaborate with other functional areas (Sales Estimating Project Management Engineering Marketing Drafting /Cutlist Production and Category Management) to ensure order fulfillment and customer satisfaction.
Qualifications :
Basic Qualifications:
- Previous experience in Sales or Customer Service Role. (specifically in a customer-facing capacity)
- Experience in a deadline-oriented environment with ability to handle changing priorities
- Strong organizational skills required to manage potential for large volume of projects
- Strong communication skills both internally and externally
- Familiarity with Microsoft Word Excel Outlook and PowerPoint
Nice to Have:
- 2 years of experience in a related Sales/Customer Service Role
- Experience in the Construction or Architectural Industry
- Experience reading plans/blueprints specifications
- Associates or Bachelors Degree in a related field. (ex. Architecture Design Business Marketing Communications etc.)
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40000 - $50000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits (including half-day summer Fridays per policy) inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.
Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell Therma-Tru Larson Fiberon Master Lock SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
To protect yourself from fraudulent job postings or recruitment scams please note that FBIN job postings are exclusively hosted on our careers page at Work :
No
Employment Type :
Full-time
Employment Type
Full-time
