Manager, Technical Partner Services

Your Career

Manager Technical Partner Services

Summary

In the role of Manager Technical Partner Services you will be responsible for managing all aspects of the global Technical Partner Manager (TPM) team. This includes identifying partner service delivery gaps in knowledge and performance helping partners increase the attach rate of their branded services and Palo Alto Networks products.  In addition to helping partners improve their services delivery capabilities this role will be responsible for coordinating enablement opportunities directly engaging with Palo Alto Networks Technical Assistance Center and Palo Alto Networks Professional Services and representing Technical Partner Services to country and theatre leadership.  Additionally the Manager Technical Partner Services will be responsible for the performance of their employees (the Technical Partner Managers) who maintain working relationships with the ASC/APS partners as well as internal stakeholders.  In this role you will need to have a thorough understanding of the channel business model Global Support infrastructure Professional Services infrastructure and have strong analytical skills.  The ideal candidate will have an eye for detail and be able to operationalize the strategic direction of the Authorized Support Center Program and the Authorized Professional Services Program utilizing relevant data to analyse performance and areas for improvement.  You will need to effectively communicate with various teams including the Partner Services Program office senior leadership Partner Services Theater Delivery teams account teams and partner leadership.  This individual will need to be highly adaptable and will need to be comfortable working with US-based leadership as necessary.

This position will report to the Sr. Manager Global Delivery Lead Global Partner and Technical Team.

Your Impact

• Identify operating strategies that help partners to contribute to realising the corporate strategic goal of expanding our partner ecosystem.

• Help Identify develop and implement operational processes for the team including program auditing and coaching process improvement and adherence and training.

• Develop and apply analytics that identifies areas of improvement opportunities; create processes that help close identified partner performance gaps.

• Effectively manage the global Technical Partner Managers.

• Analyse the day-to-day operations of our 

• Must be comfortable leading both formally and informally across the organization to challenge the status quo and developing better ways to support the Technical Partner Managers Partner Services Managers and our ASC Partners.

• Strategically represent partner needs into the Program Office to drive future program improvements.

• Develop and implement innovative enablement strategies to ensure consistently excellent ASC & APS Partner interactions.

• Develop communicate and manage ASC & APS Partner Programs initiatives and product development objectives.

• Analyse metrics to identify opportunities for improvement with respect to ASC & APS Partner performance program objectives etc.

• Communicate effectively with partners stakeholders and colleagues to drive performance excellence within the ASC & APS programs.

• Resolve issues in creative ways exercise judgment in selecting methods and techniques to obtain solutions.

• Identifies and recommends best practices in the areas of partner management partner selection and engagement.

Qualifications :

Your Experience 

• BA/BS in computer science or equivalent (MBA a plus) or similar experience

• 10 years experience in enterprise support professional services and channel services delivery strongly preferred

• Needs a solid understanding of channel services delivery model

• Demonstrated leadership skills in team and/or group settings including team process

• Excellent interpersonal and teamwork skills

• Self-motivated and detail oriented with the ability to think and act strategically

• Strong written and verbal communication skills

• Strong problem solving analytical and negotiating skills

• Ability to work in a fast-paced environment a must

• Ability to work with a diverse group of people of different skills backgrounds organizations and management levels

• Ability to become a Trusted Advisor: provides advice across multiple areas of expertise and builds broader capability

• Fluent in written and spoken English

• Willing to travel pandemic permitting (25% worldwide)

• Position to be based in the India (or as defined)

Additional Information :

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements please inquire with the recruiter.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.