Guest Experience Manager (Duty Manger)
Guest Experience Manager (Duty Manger)
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Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our Front Office team you will establish standards expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Front Office team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies policies standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets
Qualifications :
- Previous experience working in a luxury environment is necessary at a Supervisor or Management level
- A passion for interacting with people and a desire to go above and beyond to assist our guests.
- Proven experience in managing a team.
- Opera knowledge
- Willingness to work shifts weekends and public holidays as part of the job role
- Have a valid Responsible Service of Alcohol certificate
Additional Information :
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbournes CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
