Associate System Administrator
Associate System Administrator
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
Description
Title: Associate System Administrator
Location: Mumbai
Education: Any Degree
5 years of experience as Desktop Support Engineer
Required Skills Competencies Authorities and Training Needs
Roles and Responsibilities:
- You will be reporting to Manager and work on the tasks assigned.
- You will be responsible for configuring projects documentation and performance tuning monitoring troubleshooting laptops desktops.
- Ensure you meet the deadlines and the SLAs.
- You will serve as the first point of escalation for the users.
- Prepare and update documents for the customer tasks whenever required.
- Document all the issues and their solutions for future references.
- You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours.
- Bring highly complex and highly sensitive issue into notice of the manager.
Must Have:
- Needs to have at least 5 years of experience on desktop laptops hardware/ software troubleshooting.
- Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours if required.
- Willing to work extended hours for supporting projects and troubleshooting issues.
- Must have the strong communication skills to deal directly with business and development teams.
- Must have strong technical skills to manage and take ownership of technical projects without any assistance.
- Expert in Troubleshooting any kind of issue.
- Proficient solving problems hardware problems with desktops laptops.
- Proficient with MS Windows 10 11 MS Office 365 Active Directory.
- Knowledge on Active Directory ServiceNow Asset management network troubleshooting.
- Must be proactive and self-motivated and not wait for direction.
- Must be easily understood and possess excellent English communication skills both verbal and writing skills.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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