Associate Director, PSC Analytics
Associate Director, PSC Analytics
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 152600 - 283400
1 Vacancy
Job Description
Job Description Summary
This position will be located at either the Tempe Arizona or East Hanover NJ location and will not have the ability to be located remotely.Job Description
Job Purpose:
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business bringing insights and challenging ideas to empower smarter data-driven decision-making.
The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient caregiver and customer transactions related to supporting patient access including intake case management benefits verification prior authorization and appeals support specialty pharmacy triage and adherence support. We are committed to delivering exceptional customer service which is measured through service level agreements (SLAs) and key performance indicators (KPIs) and net promoter scores. The AD PSC Analytics will work with both our IDS and NPS partners to provide insights on operational and brand effectiveness.
Key Responsibilities:
Strong understanding of patient access and reimbursement operations including patient onboarding co-pay adherence and reimbursement services
Deliver operational metrics KPIs and power stats in partnership with the NPS Disease-Area teams and oversee the development of operations dashboards that provides visibility into performance
Support decision making via a disciplined hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions
Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for NPS and Disease-Area leadership
Manage data teams and analytics staff for timely delivery of reporting and analytics
Analyze trends and develop impactful and actionable insights
Essential Requirements:
The Associate Director PSC Analytics is a key leadership role reporting to the Director PSC Analytics and is responsible for overseeing reporting analysis and impact of the Novartis PSC. This individual must possess strong communication skills to create and present results of complex analyses in a clear and actionable manner.
Education: Bachelors Degree required; advanced degree preferred (e.g. MHA MBA)
3 years related experience in demand and capacity planning in deferred workload settings (e.g. manufacturing reimbursement support hubs) financial planning or quantitative analysis.
Possess understanding of patient support hubs or other operational activities requiring queue work.
Ability to connect and coordinate activities across workforce planning have strong influencing capability and be extremely proactive in driving results.
High-level of comfort navigating/managing large data sets and drawing out key insights.
Strong written and oral presentation skills including comfort delivering presentations to the Executive/Senior Leadership Team.
Demonstrated expertise with data analytics forecasting and business acumen.
Adapt thrive and multitask in a demanding workplace while managing pressure deadlines and conflicting and shifting priorities.
3 years experience developing SQL
Preferred Experience:
3 years of progressive leadership in patient services case management and/or operations
Experience working in a team environment which successfully partners with all Commercial Operations functions
Dashboard development with PowerBI Tableau or comparable visualization tool
The pay range for this position at commencement of employment is expected to be between: $152600.00 and $283400.00/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$152600.00 - $283400.00Skills Desired
Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Waterfall ModelRequired Experience:
Director
Employment Type
Full-Time
