Client Development Manager
Client Development Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Client Development Manager responsible for driving customer satisfaction retention and account growth. This role involves building strong client relationships conducting regular business reviews analyzing market trends and identifying opportunities for upselling and expansion. The ideal candidate is a strategic thinker with excellent interpersonal and organizational skills capable of delivering insights and recommendations in a consultative manner.
What Youll Do-
- Client Relationship Management: Build and maintain strong client relationships to ensure satisfaction and retention.
- Revenue Operations: Collaborate with our Rev Ops team on monitoring Customer Health Scores and churn rates.
- Account Expansion: Identify and pursue opportunities for account growth.
- Client Engagement: Collaborate with brokers and business development teams to engage clients across service modes.
- Financial Issue Resolution: Partner with Enterprise Accounting to resolve billing and financial matters.
- Quarterly Business Reviews: Conduct performance reviews create custom presentations and provide internal consultation based on account operations.
- Data Analysis and Reporting: Analyze market trends share insights with stakeholders track account performance metrics and develop client scorecards using Steams various technology tools.
What We Need from You-
- Bachelors degree preferred.
- Minimum 2 years in customer account management or equivalent brokerage sales experience.
- 5 years in logistics or supply chain preferred.
- Strong organizational and management skills.
- Proficiency in Microsoft Office Suite especially Excel and PowerPoint.
- Familiarity with Salesforce Revenova and CargoWise.
- Ability to analyze data and present insights effectively.
About Steam-
Steam Logistics was founded in 2012 to tackle the most strategic challenge many companies face: how to align the supply chain so goods move efficiently quickly and economically. As a full-service provider we offer end-to-end services to help our customers move commodities around the world from their origin point to their destination. Weve rethought the brokerage paradigm and are innovation leaders in our space looking for the right people to join us as we scale. We are extraordinarily proud of the company weve built so far. Our people are Steams biggest competitive advantage and well continue investing in our people-first culture.
Steam Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin genetic information disability or protected veteran status.
If you are unable to apply online due to a disability contact recruiting at
We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All recruiting email communications will always come from the domain. Any outreach claiming to be from Steam via other sources should be ignored.
Required Experience:
Manager
Employment Type
Full Time
