Salesforce Experience Cloud Application Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team you can apply your unique life and job experiences and work in an environment where your ideas are heard your contributions are celebrated and your whole-self matters.

Role Definition:

• A Salesforce Application Specialist isa professional who deeply understands the Salesforce platform and works with businesses to implement configure and maintain the CRM system to meet their specific needs including analysing business requirements designing solutions customizing features providing user training and troubleshooting issues to ensure optimal usage of the should have 5 years of Salesforce experience and salesforce platform developer certifications.
  

Responsibilities:

• Salesforce Experience Cloud Development experience
• Lightning Web Components (LWC) & Aura Components
• Apex Visualforce and JavaScript
• Data Modeling & Integration (REST/SOAP APIs MuleSoft etc.)
• Security & Compliance (OAuth SSO Role-based Access GDPR/CCPA)
• UX/UI development for Digital Experiences
• Performance Optimization & Troubleshooting
• Collaboration & Stakeholder Management
• Work closely with business stakeholders product owners UX/UI designers and developers to translate business needs into technical solutions.
• Train internal teams on Experience Cloud capabilities and administration.
• Stay updated with Salesforce releases new features and industry trends.

Skill Required:

Technical Skills:

Salesforce Core Expertise:

• Proficient in Salesforce Loyalty Management Platform configuration design and customization.
• Skilled in building and managing Salesforce Experience Cloud (formerly Community Cloud) sites including theming branding and component development.
• Experience with Salesforce Marketing Cloud setup journey orchestration email studio and campaign automation.
• Strong expertise in the following clouds: Sales Cloud Service Cloud Experience Cloud.
• Experience defining technical solutions gathering systems requirements designing and prototyping testing defining support procedures and implementing practical business solutions under multiple deadlines.
  

Salesforce Development:

• Understanding of Salesforce declarative tools like Flow Process Builder and Validation Rules.
• Proficient knowledge of Apex programming Lightning Web Components (LWC) and Visualforce.
• Familiarity with Salesforce APIs for integrations with external systems.
  

Functional and Soft Skills:

Business Analysis and Stakeholder Management:

• Ability to gather and translate business requirements into Salesforce solutions.
• Skilled in collaborating with cross-functional teams including marketing IT and customer service departments.
  

Problem-Solving and Innovation:

• Capable of troubleshooting and resolving complex Salesforce platform issues.
• Strong ability to recommend innovative solutions to enhance customer engagement and loyalty.
  

Project Management:

• Experience working in agile environments with tools like Jira or Trello.
• Proven ability to manage multiple projects and deliverables in a fast-paced environment.
  

Training and Documentation:

• Proficient in creating training materials and conducting workshops for end-users.
• Skilled in documenting technical processes and configurations for long-term maintenance.
  

Education and Experience:

• A 4-year college or university degree in Information Technology Computer Science or related field of study.
• 5 years of technical work experience in Salesforce strong working knowledge of the Software Development Lifecycle and hands-on experience with salesforce APEX custom development (Experience Cloud)
• One or more (SFDC) certifications with advanced certifications - Certified Platform Developer I preferred.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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