Quality Assurance Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Quality Analyst do at Fiserv

As a Quality Analyst you will analyze inspection data conduct trends analysis and identify root causes of trends. You will work on both simple tasks/minor projects as well as major projects. Reporting to the Quality Supervisor you will audit chargeback and dispute cases to ensure we are following the Value of achieving excellence to take care of our clients. You will contribute to efforts both small and large ensuring that we take care of our clients as well as their cardholders directly aligning with our Values of earning client trust every day and creating with purpose.

What you will do:

• Make recommendations to implement changes in our continuous efforts to improve processes.
• Conduct inspections prepare required documentation and interpret basic analytical data.
• Conduct monthly audits and real-time checks on assigned analysts.
• Lead touchpoint meetings with management and occasional interactions with clients to review Quality processes scores and coaching opportunities.
• Provide individual coaching with new or struggling analysts and write/update policies for the Quality team as needed.
• Depending on the platform perform charge offs letter checks or new item checks while maintaining a culture of best practice development and coaching in the department.

What you will need to have:

• High school diploma or equivalent.
• 1 years of financial industry experience.
• Knowledge of Regulation E and Regulation Z.
• Knowledge of chargeback/dispute process.
• Knowledge of Visa and/or Mastercard operating regulations.

What would be great to have:

• High Quality scores from being a chargeback analyst.
• Proficient in Microsoft 365 (Outlook Word Excel PowerPoint Teams OneDrive SharePoint).
• Intermediate computer skills (40 WPM minimum).
• Strong problem-solving and decision-making skills.
• Strong effective communication skills (written and verbal).
• Ability to work individually and in a collaborative team environment.
• Ability to prioritize workload.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.