Debit Card Fraud Prevention Analyst
Debit Card Fraud Prevention Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
How will this role impact First Command
Reporting to the VP of Bank Operations the Debit Card Fraud Prevention Analyst is responsible for the prevention detection and analysis of fraudulent activity related to Mastercard debit card transactions. This role plays a critical part in safeguarding client assets and maintaining the integrity of First Command Banks payment systems. The analyst will monitor transactional activity investigate suspicious patterns and respond to potential fraud in real time using analytical tools and fraud detection systems. In addition this position is responsible for reconciling and balancing adjustments related to debit card dispute and fraud cases ensuring accuracy and compliance with regulatory guidelines. The Debit Card Fraud Prevention Analyst will collaborate closely with internal partners external vendors and card network representatives to enhance fraud mitigation strategies while supporting an exceptional client experience.
What will the employee do in this role
Recognize fraud trends by analyzing data performing analysis to identify fraud patterns then formulate and recommend a course of action to mitigate fraud loss all while balancing the customer experience.
Oversee and maintain all fraud-related processes and procedures within the department ensuring effective prevention controls are in place across First Command Banks payment channels.
Ability to recognize and utilize all resources available to formulate processes and procedures that will minimize First Command Banks exposure to fraud.
Create ad hoc statistical analysis and summary reporting to management
Acquire and maintain a working knowledge of MasterCard Operation Regulations and First Command Bank directed rules and strategies concerning fraud detection and prevention.
Obtain and remain proficient with the tools and techniques employed by First Command Bank to mitigate card fraud loss.
Establish modify and eliminate block rulesfor variouscard types foreign & domestic to determine acceptable fraud loss and False Positive Rates (FPR)
Direct initiatives surrounding debit card compromises and other at risk scenarios.
Assist in the review management and control of fraud losses to create Best-in-Class metrics including losses as related to industry standards average fraud loss balance false positive ratio and impacts to customers; then present findings and recommendations to management.
Create ad hoc fraud trends and loss reporting as well as other peer group reporting & analytics. (ABA)
Perform tasks associated with activity alerts/fraud investigations daily/monthly reports address change report email alerts and other reports that assist in the mitigation of fraud loss and reduction of impacts
Conduct daily reconciliation of debit card dispute general ledger account
Perform ongoing training and support of customer service team for best practices in debit card processing and debit card disputes
Collaborate with 3rd party venders to ensure quality and consistent processing of debit card disputes
File and monitor insurance claims regarding dispute fraud loss
Understand and comply with all bank policy laws regulations and the banks BSA/AML program as applicable to the job duties.
Complete bank compliance training and adhere to internal procedures and controls as required.
Provide extensive customer telephone support for all topics related to debit and ATM cards
Issue instant issue debit cards while adhering to all compliance and regulatory guidelines
Ensure that the daily settlement chargebacks adjustment entries and fraudulent card activity alertsfrom third party processors are researched and posted in a timely and accurate manner and appropriate action is taken by the bank
Work closely with various audit teams/regulators to provide necessary documents within given timelines
Other duties as assigned.
Partner with Law Enforcement and file cases when necessary.
What skills/qualifications do you need
Education
High School education or equivalent
College preferred
Work Experience
1-3 years banking or related experience
1-2 years call center experience (preferred)
Certifications
Fraud related certifications such as Certified Fraud Examiner (CFE) Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) a plus.
Required Knowledge Skills and Abilities
Word Excel and Outlook
Must possess strong analytical and mathematical skills
Effectively communicate both orally and in writing with our customers prospects advisors employees and third parties.
Must maintain highly confidential information and records in a secure manner
Must handle numerous responsibilities simultaneously with many interruptions
Must stay on task and meet deadlines while working with multiple members of the Team on multiple projects.
Functions well under time pressure.
Ability to take ownership of each duty proof work for accuracy and deliver a high-quality product.
Ability to accurately follow oral and written instructions exercising judgment in those cases which fall outside of the norm.
Must be able to master programs used within First Command Bank and the Operations Department including Silverlake FIS and other banking systems as required.
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Required Experience:
IC
Employment Type
Full-Time
