Bench Tech I
Bench Tech I
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Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
The Light and Wonder Bench Technician I is primarily responsible for the repair of the Gaming equipment and their associated peripherals. Additional responsibilities include venue installations/removals providing technical support to the field emergency field support with service calls assisting with shipping and receiving and providing parts inventory control.
The Bench Technician I has five main responsibilities:
1) Repair terminals and peripherals
2) Provide technical support to field technicians
3) Terminals installations and removals in venues
4) Assist with shipping and receiving.
5) Provide parts inventory control.
The technician will average 4 terminal and/or peripheral repairs each day.
Job Functions:
Performs repair functions associated with the Gaming equipment and all associated peripherals with limited supervision.
Installs and removes terminals from the venues
Provides technical assistance both in phone support and on-site.
Assists in escalated situations where additional staffing is required in the field to help with service calls bench repair or special events.
Performs functions associated with all warehouse shipping and receiving tasks.
Provides inventory control of all terminal peripheral communications parts and consumables.
Performs additional duties and responsibilities as assigned.
Qualifications
Position Requirements:
Associates degree or equivalent in Engineering Communications Electronic Technician or Computer Operations. One to two years related experience is desired. Ability to communicate effectively with all levels of operations. Ability to work holidays and nights when needed.
Valid Puerto Rico drivers license and clean driving record
Must ability to work flexible shifts and to adapt to changing work schedules
Must be available to work mandatory and as needed overtime
Technical experience preferred
Basic knowledge of MS Windows programs
Must ability to work flexible shifts and to adapt to changing work schedules
Skills/Abilities:
Ability to lift up to 50 pounds
Ability to ascend and descend ladder heights up to 40 feet
Excellent customer service skills
Ability to communicate well with customers and all team members
Ability to continuously learn
Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.
Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result certain Light & Wonder may among other things be to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Employment Type
Full-Time
