HVAC Area Service Manager - REQ # 1268

Mitsubishi Electric Trane HVAC US LLC is looking for a BU Area Service Manager in Arizona Utah Colorado or California.

POSITION SUMMARY

This position is responsible for providing technical support and training in alignment with Mitsubishi Trane HVAC US LLC (METUS) objectives. This includes providing customers with information on the proper application installation operation service procedures and handling special warranty support for all product lines distributed by METUS.

ESSENTIAL FUNCTIONS
The essential functions of the position include but are not limited to the following:

• Provide technical support to technicians and distributor staff who are installing diagnosing troubleshooting or repairing METUS products.
• Work with direction from the Business Unit Technical Services Manager and Sr Area Service Managers.
• Manage geographic area of responsibility within the Business Unit.
• Understand and interpret Maintenance tool data gathered by customers.
• Become SME on Inverter Mini Split and VRF Technology.
• Support development of Business Unit Area Service Advisors as needed.
• Presents technical training programs to customers and distributor personnel.
• Ensure all reports are provided as required including but not limited to analysis on the frequency and root causes of various service and product related issues.
• Solve common to complicated technical problems associated with HVAC equipment.
• Work closely with the Service and METUS QA Teams to resolve field product quality issues.
• Provides on-site installation/start-up training to distribution partners as directed by Business Unit Technical Services Manager or Business Unit Area Service Managers.
• Provides technical support via telephone forum email and in-person to customers.
• Reads understands and interprets wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Operates refrigerant recovery equipment in compliance with government regulations.
• Work with Business Unit and other technical team members to provide direction to distributor support personnel specifically Diamond Service Group (DSG) members.
• Recommends service parts for stocking.
• Review equipment and labor concessions for abuse and trends.
• Willing to travel up to 50% domestically and occasionally internationally for various internal and external meetings and training.
• Perform other duties as assigned.

QUALIFICATIONS:

• HVAC 2 year Associate Degree or HVAC Technical School Certification.
• EPA Certification.
• 3 to 5 years experience in servicing HVAC products.
• Knowledge of ductless commercial VRF systems and controls.
• BMS/BAS and BACnet preferred.
• Excellent verbal and written communication including presentation skills.
• Strong problem-solving and troubleshooting skills.
• Basic working skills for Microsoft Office Programs.
• Valid Drivers License with acceptable driving record.
• Proven Customer Service skills.
• Be able to ascend/descend stairs and/or ladders to access job sites.
• Be able to move up to 50 pounds in weight.
• Team player demonstrating METUS core values including a desire to win together deliver excellence drive sustainability focus on execution and learn continuously

The base pay range for this position at commencement of employment is expected to be between $85600 and $117700 per year however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.
The total compensation package for this position may also include other elements including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical dental vision and basic life insurance plans for the employee and the employees eligible dependents. Employees will also receive 80 hours of vacation per year 56 hours of paid sick leave annually and 13 paid holidays throughout the calendar year depending on hire date. Employees may also take up to 12 weeks of paid or unpaid parental/disability/emergency/etc. leave if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018 Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US Inc. the company provides innovative products systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race color religion sex pregnancy breastfeeding or related medical condition national origin ancestry citizenship age marital status sexual orientation gender identity gender expression domestic partnership physical disability mental disability medical condition genetic characteristic or information military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the Company or (c) consistent with the Companys legal duty to furnish information.

To view the EEO is The Law Poster and the supplement please click here or visit with a disability who need assistance with the application process may contact Human Resources by email at or by calling 714.229.3813.