Information Services Technician II
Information Services Technician II
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$ 4216 - 5417
1 Vacancy
Job Description
Agency: Board of Elections
Closing Date/Time: June 16th 2025
Anticipated Starting Salary: $4216.00 - $5417.00 per month
County: Sangamon
Number of Vacancies: 2
The SBE is a non-code agency.
All applicants who want to be considered for this positionMUSTapply electronically through thewebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
As a State of Illinois employee you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health life dental and vision plans
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carryover year to year
3 paid personal business days per year
13 paid holidays per year
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: Hours:8:00 - 4:30 PM Monday - Friday
Work Location:2329 S. MacArthur Blvd Springfield IL 62704
Agency Contact:
Posting Group:Science Technology Engineering & Mathematics
Functional Statement
Under the supervision of the IT Operations Team Lead provides hardware and software support to end users and assist with the management of agency server and infrastructure.
Essential Function 1
Provides Tier 2 technical support to on-site and remote users via phone screen sharing or remote access tool email and ticketing system. Maintains the operational availability of all technological resources including but not limited to: workstations servers printers Data Communication equipment audio visual equipment. Troubleshoots at a tier 2 level all end user issues related to software applications hardware network VPN technologies and telecommunications systems. Follows standard Service Desk operating procedures; accurately logs all Service Desk tickets using the defined tracking software. Provides support and training to end users enrolled in Microsoft Office 365 including Microsoft Office Microsoft Teams Teams calling OneDrive Internet/intranet applications and other software; Troublshoots end user issues and provides recommendations on how to improve end user experience and efficiency.
Essential Function 2
Image all new desktops and laptops. Has primary responsibility for the maintenance of Active Directory user accounts; establishes new user accounts unlocks AD user accounts manages AD NTFS and share permissions ensures compliance with agency departing employee policy and other user account policies.
Essential Function 3
Monitors server health and investigates issues with performance and access; performs repairs to desktop computers servers and other hardware; assists IT System Administrator with server infrastructure installs and upgrades; has primary responsibility for working with vendors for equipment repair and replacement. performs software maintenance on servers and other infrastructure at the direction of the IT System Administrator and IT Operations Team Lead. Working after hours and on the weekend will be necessary to perform patching and security updates.
Essential Function 4
Manage agencys Microsoft Teams calling and messaging infrastructure including but not limited to; creating new or modifying extensions phone numbers call queues running call reports in Microsoft Teams portal or Power BI.
Essential Function 5
Creates and maintains documentation associated with job duties; assists with the creation of network diagrams server documentation passwords etc.
Essential Function 6
Develops knowledge and skill in information technology through self-study consultation with IT staff and formal coursework.
Essential Function 7
Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications 1
Requires working knowledge in Microsoft products and Azure Cloud fundamentals knowledge of information technology concepts and utilization and the ability to independently troubleshoot and remediate IT issues
Minimum Qualifications 2
Requires skill and mental development equivalent to completion of 2 years of college in the fields of information systems or computer science
Minimum Qualifications 3
Independently lift 20lbs or more
Minimum Qualifications 4
Requires two years of experience with Dell Hp and Lenovo laptops and desktops.
Preferred Qualifications 1
The following is highly preferred:
CompTIA A
CompTIA Network
Cisco Certified Network Associate (CCNA) Microsoft Office 365 certifications Microsoft Azure Associate.
Advance understanding of Windows 11. Familiarity with Microsoft Azure.
Employment Condition 1
Mandatory overtime may be required; travel (< 2 weeks/year) may be required.
The State Board of Elections welcomes all and promotes workplace diversity. It is our individual traits character and experiences that make each of us special and unique. It is only when we bring that individualism together and work as a diverse team that we thrive. There is no place for discrimination based on race religion culture sexual identity or orientation age or disability at the State Board of Elections.
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: click Application Procedures in the footer of every page of the website.
Required Experience:
IC
Employment Type
Full-Time
