Specialist 1, Pump Sales Associate

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes their loved ones and their healthcare providers through a positively different experience. Wed love for you to team up with us to innovate every day put people first and take a no-shortcuts approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. Were also so much more than that. Our companys human-centered approach to design development and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes or have a loved one impacted by diabetes the work is personal and we are committed to the cause. Learn more .

A DAY IN THE LIFE:

• Makes outbound phone calls to proactively manage a pipeline of renewal customers in preparation for their next pump purchase.
• Communicates with existing customers (by phone and email) to provide product update information for customers interested in renewing their pump.
• Receives inbound phone calls to begin the sales or provide patient updates on sales process
• Proactively manages pipeline leads to ensure prompt follow up and execution from inquiry status to purchase.
• Responds to direct/distributor patient inquiries as well as requests from Territory Managers Clinical Diabetes Sales Specialists to discuss Tandem Diabetes Care products and services.
• Verifies accuracy of order to the patient and relays health insurance coverage.
• Communicates with potential customers (by phone email SMS and/or fax) efficiently responding to advanced customer inquiries effectively addressing and resolving patient barriers to therapy adoption through professional ethical and persuasive sales skills to lead the customer to action.
• Documents interactions calls and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Converts competitor pump users to Tandem products.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
  • Relaying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Coordinating shipments of products to customers.
• Maintains up to date knowledge of Tandem Diabetes Care products diabetes care disease state and therapy platforms including pump therapy as well as becoming well versed in competitor products programs and alternative therapies.
• Attends and participates in conference calls and training programs as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory legal and safety requirements.
• Additional duties as assigned.

YOURE AWESOME AT:

1. Knowledge skills & abilities:

• Knowledge of diabetes unmet needs of diabetes therapies and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
• Knowledge of durable medical equipment policies health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
• Demonstrated ability to effectively communicate over the phone email or text with customers to resolve issues and answer questions according to department protocols and requirements.
• Able to apply distinctive phone sales skills and product knowledge to address and alleviate patient concerns and to promote the sale of products.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
• Bilingual English/Spanish preferred.
• Able to assert own ideas and persuade others through effectively consolidating evaluating and presenting relevant information.
• Skilled at promoting team cooperation and a commitment to team success.
• Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary.
• Computer competency including MS office Internet and navigation of customer relationship management (CRM) systems.
• Knowledge of call handling phone systems is preferred.

2. Minimum certifications/educational level:

• Bachelors Degree or equivalent combination of education and applicable job experience.

3. Minimum experience:

• 1-year recent experience interfacing with customers in a sales support role including a combination of:
• Experience in field sales or telesales experience in medical device technology or similar field.
• Experience being accountable for sales quotas in a challenging fast paced changing environment.
• Experience in patient diabetes education.
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience and knowledge of diabetes is preferred.

WHATS IN IT FOR YOU

In addition to innovative technology we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire forward-thinking achievers to join our workforce; we reward develop and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit YOU WITH US!

Tandem is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we dont meet 100% of a job descriptions criteria maybe youre feeling that way right now We encourage you to apply anyway. Because we want you to be you with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $20.00 - $22.00 per hourplus incentive compensation (commission-based compensation is based on the achievement of goals). Base pay will vary based on job-related knowledge skills experience and may also fluctuate depending on candidates location and the overall job market. In addition to base pay Tandem offers a competitive compensation package that includes bonus equity and a robust benefits package.

Tandem offers health care benefits such as medical dental vision health savings accounts and flexible saving accounts. Youll also receive 10 paid holidays per year a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandems benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a thorough screening process comprised of a drug test (excluding Marijuana) and background check which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position as this role may involve access to proprietary sensitive and/or confidential information including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers employees and stakeholders.

REFERRALS:

We love a good referral! If you know someone that would be a great fit for this position please share!

If you are applying for this job and live in California please read Tandems CCPA Notice:

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

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