Merchant Support Representative
Merchant Support Representative
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Job Description
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Over 20000 retailers rely on us to match their customers to a payment plan clearly and quickly all while reflecting well on their brand. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do
We are in search of a Merchant Support Representative to assist in providing exceptional support to our growing merchant network. You will have the unique opportunity to grow alongside the company and help shape the future direction.
This associate will help manage all existing merchant relationships through daily inbound and outbound proactive contact. This individual will be the point of contact for the merchant and a key contributor to client satisfaction and responsible for addressing any questions regarding accounts or applications with timely and accurate information. You will be responsible for building deep relationships with our merchants and retail partners. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly efficiently and independently. We are looking for a flexible customer-oriented individual who is ready to hit the ground running & help us scale. In this role you will:
- Handle inbound calls from retailers to assist in lease or loan application processing.
- Own Koalafi operational knowledge to provide sound answers when merchants have questions.
- Conduct back-office processes such as funding and report generation to ensure a high-quality merchant experience.
- Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
- Foster ongoing relationship management with stores and makes outbound calls to merchants when appropriate.
- Be flexible to perform a number of different tasks as needed as we continue to test out new technologies and onboard enterprise merchants.
About You (Qualifications)
- Excellent verbal communication skills
- Bachelors degree or HS Diploma
- 1-2 years in a Call Center environment preferred
- Proactive in identifying trends in merchant issues and surfacing to the right internal stakeholders
- Proficiency with the Microsoft Office Suite (Excel/Word)
- Must be able to work independently unsupervised and efficiently
- Desire to work in a fast-paced dynamic entrepreneurial environment
- Bilingual in Spanish preferred
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Required Experience:
Unclear Seniority
Employment Type
Full Time
