Store Manager, Georgetown

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Store Manager to lead our Washington D.C. Georgetown team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores around the world. We build connections with our customers through comprehensive product education world-class-service standards and operational excellence. We pride ourselves in owning the offline touch point for our brand and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. Were looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival and until their departure.

To support the needs of the business we are seeking candidates that have the ability to work evenings weekends and holidays. Should you need a scheduling accommodation please let your interviewer know.

What youll do as the Store Manager

• Youll ensure your team is delivering best-in-class exceptional customer service to every person every time

• Youll embody our brand standards and core values by setting ambitious expectations prioritizing accordingly and taking accountability for your results

• Youll take proactive ownership of all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations

• Youll work cross-functionally with CX and HQ partners to ensure the store upholds expectations of operational excellence

• Youll drive brand awareness by supporting and executing impactful community events and partnerships in partnership with HQ

• Youll use company tools and tactics to analyze opportunities strategize and implement action plans to drive the business to success

• Youll ensure your team meets individual KPI expectations and sales goals by providing metrics KPIs and continuous feedback and coaching

• Youll develop your team by welcoming new perspectives and ways of working/thinking promoting a culture of learning and feedback and communicating often and openly

• Youll inspire and align people around a path to achieve our vision

• Youll lead inventory cycle counts in partnership with inventory control and will manage loss prevention

• Youll dedicate time for feedback with each of your direct reports at least once per month

• Youll lead weekly leadership meetings to align share strategy and implement long-term solutions for business opportunities

• Youll assess talent needs and proactively recruit hire and maintain headcount

Who you are

• You have extensive elevated customer service and managerial experience preferably at a scaling company within the retail industry

• Youre a proven leader who uses business acumen to connect the day-to-day work to effectively drive results

• You have precise attention to detail and an entrepreneurial mindset

• Youre an excellent communicator collaborator and teammate

• Youre a team player that is comfortable getting their hands dirty

• You have experience managing a team including recruiting hiring and retaining

• You have experience fostering learning developing people and aligning teams around a path to achieve the companys vision

• Youre reliable effective and take accountability for the success of your business

• Youre solution oriented; you are resourceful with commitment to following through

• Ability to pull push lift and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend squat twist and reach as needed throughout the duration of a work shift

Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.

Who We Are

• Were travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors including scope and qualifications for the role skillset and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $75000.00 - $80000.00 annually

• This role is eligible to participate in Aways Retail Incentive Bonus Plan the terms of which are determined on an basis at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation wellbeing holidays floating holidays and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes product stipends and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at

Required Experience:

Manager