Senior Consultant - Technical Implementation
Senior Consultant - Technical Implementation
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Job Description
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management housekeeping activities facility maintenance survey solutions scheduling & labour management and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels restaurants casinos and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton Rosewood Shangri La Accor IHG Hoxton Corinthia Oetker Collection etc. We are a small but growing team and youll have opportunities to express yourself and make meaningful contributions to our products and the company.
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About the job
Senior Consultant - Technical Implementations will be responsible for Technical Implementation successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience.
What will you do
- Manage technical projects installation and configuration for all new customers.
- Liaise with vendors for scheduling interface tests and ensure project timelines are honoured.
- Coordinate directly with on-site IT vendors and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details update and complete all handovers.
- Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.
- Troubleshoot technical issues faced which could be related to external interfaces networking application etc.
- Coordinate with engineering group for installation related issues.
- Provide Level 2 support for any production related technical issues.
We are looking for:
- Bachelors degree in computer science or similar.
- Minimum 6 years of experience in the same domain.
- In depth knowledge of windows servers and strong Windows Administration skills.
- Good understanding Networking Firewall Infrastructure SQL and IIS Configuration.
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mind-set for repetitive issues.
- Possess a good understanding of Internet based technologies including DNS Security IP Routing- SSH FTP HTTP/HTTPS Email Routing etc.
The Unifocus experience:
Our Culture Statement: Thriving Together Achieving Greatness
To support our culture mission we have four core culture values of Unite Inspire Empower and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally combining our diverse talents perspectives and expertise. With professionalism and a touch of fun we inspire and empower each other to excel. Together we deliver exceptional value challenge norms and leave a lasting impact within the hospitality industry.
In addition to a competitive salary we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
Required Experience:
Senior IC
Employment Type
Full-Time
