Technical Solutions Specialist
Technical Solutions Specialist
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Job Description
Who We Are
In todays work environment employees use a myriad of devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.
While our headquarters is in the U.S. half of our employees and customers are outside the country. We have 36 offices in 23 nations with significant offices in London Frankfurt Paris Sydney Shanghai Singapore and other major cities around the world.
Ivantis mission is to be a global technology leader enabling organizations to elevate Everywhere Work automating tasks that discover manage secure and service all their IT assets. Through diverse and inclusive hiring decision-making and commitment to our employees and partners we will continue to build and deliver world-class solutions for our customers.
Our Culture - Everywhere Work Centered Around You
At Ivanti our success begins with our people. This is why we embrace Everywhere Work across the globe where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard respected and Ivantis Centered Around You approach our employees benefit from programs focused on their professional development and career growth.
We align through our core values by locking arms in collaboration being champions for our customers focusing on the outcomes that matter most and fighting the good fight against you ready to join us on the journey to elevate Everywhere Work
Why We Need You!
Were seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role. Youll be working directly with clients on complex sophisticated products often systems-level software where a technical background is crucial for effective communication and problem-solving. Join us to make a real impact!
About The Team
At Ivanti our Customer Support team strives to enable our customers to experience the full potential of our products and services. We do this by ensuring a predictable and effortless support experience through autonomy mastery and purpose. Their unwavering commitment to excellence formulates our culture of providing industry leading customer service. As trusted advisors their dedication doesnt stop there; they develop relationships into partnerships personalizing each support experience for maximum satisfaction. Our adaptable knowledgeable professionals are eager to inspire maximum business benefit from utilizing our products and services.
What You Will Be Doing
Own the Processing of the Task queues in a timely manner
o Environment Requests
o Idea Management
o Error Resolution
Assist with/ Use Case Testing & Development
To Be Successful in The Role You Will Have
2 years of experience in IT with a focus on customer support
Exceptional interpersonal and communication skills
Well-written and familiar with the Microsoft Office Suite: Outlook Teams & Word
Some experience with Video Creation & Editing
Tech Savvy and capable of observing and learning the execution of a variety of proprietary processes
The ability to juggle a variety of tasks and manage toward due dates and SLAs
Any experience with the following solutions/concepts is a bonus:
o Microsoft Azure
o Microsoft DevOps
o Salesforce
o Any of Ivantis Solutions
Our Employer Commitment
This job posting will remain active until a qualified candidate is identified.
At Ivanti we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.
Required Experience:
Unclear Seniority
Employment Type
Full Time
