Service Contract Coordinator
Service Contract Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Walker-J-Walker a division of EMCOR Services is a leading provider of mechanical and HVAC services based in Memphis TN. As part of the EMCOR Group a Fortune 500 company we bring national resources and expertise to every local project. Our team is committed to delivering high-quality reliable solutions for commercial and industrial clients with a strong focus on safety performance and customer satisfaction.
Job Title: Service Maintenance Contract Coordinator
Location: Memphis TN
Job Type: Full-Time
Reports To: Service Coordinator
Job Summary:
The Commercial HVAC Maintenance Contracts Coordinator is responsible for managing and overseeing scheduled maintenance agreements for commercial HVAC clients. This role ensures contract compliance coordinates preventive maintenance visits and serves as the primary point of contact for clients and technicians. The ideal candidate will have strong organizational skills HVAC industry knowledge and exceptional customer service abilities.
Key Responsibilities:
- Contract Management:
Administer and track Walker-J-Walker maintenance contracts ensuring terms and service levels are met. Manage contract renewals expirations and monthly invoices. Write purchase orders for subcontractors and coordinate filter service communications. Coordinate planned maintenance (PM) visits with dispatch clients and field technicians.
- Client Communication:
Serve as the primary liaison between clients service techs and sales team. Address inquiries concerns and contract requests promptly and professionally. Conduct periodic client check-ins to ensure satisfaction and identify upsell opportunities.
- Dispatch and Scheduling:
Collaborate with dispatch to assign and schedule maintenance visits based on priority location and availability adjusting schedules in real-time for emergencies or last-minute changes. Ensure all maintenance documentation (reports invoices warranties) is completed and filed. Provide backup support for dispatching as needed.
- Data and Reporting:
Maintain accurate records of contract terms service histories and client communications. Generate reports on contract performance PM completion rates and revenue tracking. Work closely with accounting to ensure accurate billing and resolve discrepancies.
Minimum Requirements:
-High School Diploma
-Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint)
-Strong attention to detail and excellent organizational skills
-Clear and professional communication both verbal and written
-Ability to manage time effectively while balancing multiple tasks/ deadlines
-Excellent customer service skills with a client-focused mindset
Preferred Qualifications:
-Knowledge of HVAC systems maintenance procedures and industry terms
-Experience in commercial HVAC contract coordination service dispatching or account management
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
#walker
Required Experience:
IC
Employment Type
Full-Time
