Triage Security Analyst - Intern

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Triage Security Analyst Intern to be part of making this happen.

About the Role

The Triage Security Analyst Intern (TSA) isa firstlevel SecurityOperations Center (SOC) role supporting our security services globally. The TSA Intern assesses inbound security data and communications dealing with straightforward tasks and escalating to our Security Engineers as role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical TSA Interns work 20 hours per week in our Waterloo SOC.

Responsibilities

As a TSA Intern you will:

• Understand IT infrastructure and networking to be able toidentifysecurity incidents with the help and guidance of senior security engineers
• Triage customer requests apply playbook driven solutions initiate potential incident investigations through assignment to security engineers
• Effectively dispatch both security and communication triage events to the correct people in a timely manner
• Understand the processes and systems Arctic Wolf uses this will be critical in helping theteamhandle customer requests
• Identifying newrunbooksrequired toaid in expanding the knowledge ofthe team
• Continuously drive to learn new aspects of the security business
• Review customer configurations to ensure that the system is operating any issues that you find problematic leveraging documentedprocedures andplaybooks
• Troubleshoot and resolve operational health of sensors and scanners in customer environments
• Investigate end-point agent installation and operational issues
• Resolve cloud sensor configuration and communication issues

Who You Are

• Security basics with a demonstrated passion for networking and cybersecurity
• Customer facing experience in any fashionwith strong communication skills and easily interact with a varietyof different people and personalities
• Attention to process and a willingness to learn
• Recently completed or within a semester of completing adegree in Computer Science or Cyber Security disciplineOR2years in the IT industrywith cyber interest

Preferred Qualifications

• Malware
• Network Routing and Switching
• Virtual environment experience with VMware or Hyper-V
• Firewalls and IDS/IPS
• Linux Windows Mac operating systems
• Windows and Active Directory
• Cloud technologies including AWS Azure
• MCSE or Active Directory MCP certificates
• CompTIA Security Network A desirable

You will be required to attend trainings seminars or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.

Arctic Wolf Networks is a 247 work environment and our TSA Interns arecritical in developing talent for our an onboarding period of time our TSA Interns work part time hours in this role. You will work with your manager to create a consistent and predictable schedule. This internship is an opportunity to grow your cyber knowledge with full-time career progression opportunitiesexisting towards developmentinto a Security Analyst role;a shift work rotating position including12 and 8 hour days nights and weekend shifts 24x7x365.

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.