Customer Advisor (Temp to Perm)

Panaz Ltd

Posted on : 06-06-2025

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1 Vacancy

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Job Location

Burnley - UK

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-06-2025

Job Description

Role Overview

We are seeking an approachable customer-centric Customer Advisor to join our Customer Excellence Team initially on an ongoing temporary basis with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy collaborative environment.

You will be the first point of contact for enquiries providing support and guidance to customers while efficiently resolving logistical challenges associated with order preparation.

If you are ready to make a difference and build a rewarding career please submit your application via our careers website at Responsibilities of a Customer Advisor - Customer Service Excellence

Communicate with customers via phone email and online channels.
Support customers in navigating product information and making informed decisions.
Process sales orders.

Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.

Provide ad-hoc support to the wider team.

Essential Customer Advisor Skills and Experience

Prior experience with customer service and logistics preferably in a manufacturing or product-based environment.
Prior experience working within a team.
Excellent standard of written communication - clear concise and error-free.

Organised and detail-oriented.

Proficient IT skills particularly with CRM or order management systems.

Proactive team player; able to proactively problem-solve and communicate across multiple departments.

Adaptable approach to changing schedules and new challenges.

Personal Attributes for Customer Service Success

Resilient under pressure and able to maintain professionalism at all times.

Quick learner.

Proactive problem-solver.

Why Join Our Team as a Customer Advisor

Be part of a progressive inclusive company with a strong reputation in the interiors and textiles sector.

Competitive rate of pay with the potential to transition to a permanent role.

Supportive team-oriented workplace culture dedicated to excellence.

If youre ready to provide outstanding customer experiences and develop your career with us please submit your application through our careers website.

Recruitment Awareness

We never request payment or sensitive personal information at any stage of the application process. All legitimate roles are published through our official careers website. If you have concerns please get in touch with our HR team directly for verification.

To report suspected fraudulent job advertisements please get in touch with your local authorities. We take appropriate action to prevent recruitment fraud but we cannot be held liable for losses resulting from unauthorised listings.

Employment Type

Full Time

Company Industry

Key Skills

Channel Marketing

Accounting Tally

CSS

Corporate Risk Management

Hibernate

Brokerage

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About Company

Panaz Ltd

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