Customer Support Representative SA -
Customer Support Representative SA -
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Support Representative
Company: One Hour San Diego
Type: Full-Time Remote
Work hours: 6am-2pm PT (Ideal for candidates in South Africa)
Compensation: $1000 USD/month
About the Company:
One Hour San Diego is a fast-growing HVAC company serving residential customers across San Diego County. Known for fast service and high-touch support we re building a reliable friendly and detail-oriented customer experience team to replace a costly call center with something more personal and effective.
What You ll Do:
-
Answer inbound customer calls quickly and professionally
-
Book jobs create work orders and manage appointments using Service Titan
-
Make outbound follow-ups during downtime to warm leads
-
Assist with scheduling and dispatching technicians in real time
-
Ensure customer issues are handled efficiently and logged accurately
-
Collaborate with your fellow CSR on the opposite shift for smooth handoffs
What We re Looking For:
-
1 year in a customer support dispatcher or call center role
-
Clear and neutral English accent with excellent verbal communication
-
Experience with Service Titan (preferred but not required)
-
Strong time management and multitasking abilities
-
Reliable high-speed internet and a quiet work environment
-
Commitment to covering your assigned shift consistently
Bonus If You Have:
-
Experience in HVAC plumbing electrical or other home service businesses
-
Familiarity with CRMs or job scheduling platforms
-
Previous work in U.S.-based customer service environments
Employment Type
Full Time
