Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring a dedicated and experienced Medical Virtual Assistant to support a mission-driven physical therapy practice based in Pennsylvania. This remote role is ideal for someone with a background in medical administration who is passionate about improving patient care and streamlining healthcare operations.
About the client:
Our client is a progressive patient-centered physical therapy practice committed to redefining the relationship between therapist and patient through collaboration education and personalized care. Their core values include clinical excellence empathy professional growth and a commitment to serving their community.
Responsibilities
Reception & Scheduling Support:
Answer and manage patient phone calls and email inquiries
Schedule new patient appointments and input data into the EMR system (WebPT)
Manage appointment calendars and send reminders
Handle appointment rescheduling cancellations and follow-ups
Maintain a waitlist and manage birthday and personalized communications
Patient Coordination:
Track and follow up on referrals and insurance verifications
Update and manage electronic medical records
Explain insurance benefits to patients
Monitor and report on Medicare thresholds and plan of care timelines
Administrative Support:
Coordinate internal and external communications via shared inboxes
Prepare reports and gather data for weekly leadership meetings
Track authorizations and manage documentation workflows
Assist with Google Ads performance analysis and reporting
Serve as liaison for the clinic s specialty programs (e.g. running program)
Tools and Platforms Used:
WebPT (EMR)
RingCentral (phone and messaging)
Egnyte (file sharing)
Google Workspace (Docs Sheets Gmail Calendar etc.)
Requirements
Minimum 1 year of experience in a healthcare or medical virtual assistant role
Familiarity with EMR systems (WebPT experience preferred)
Strong verbal and written communication skills
High attention to detail and ability to work independently
Comfortable with confidential information; knowledge of HIPAA compliance is preferred
Tech-savvy and organized with excellent time management skills
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
