Manage Windows OS (7-10) Active Directory and Group Policies
Support Office 365 antivirus and encryption solutions
Troubleshoot PC hardware/software issues
Administer mobile devices (iOS/Android) via MDM
Provide helpdesk support via ticketing system
Be available for occasional after-hours support
Requirements
Degree in IT or equivalent experience
CompTIA A or MCP certification preferred
Hands-on experience with AD GPOs and Office 365
Strong troubleshooting and problem-solving skills
Ability to multitask and meet deadlines
Excellent communication and customer service skills
Cloud experience (Azure Intune)
Network basics (TCP/IP VPN)
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.