Guest Experience Advisor | Weekends Off | Papillion

Job Title:

Guest Experience Advisor

Location:  

11319 Cumberland Dr Papillion NE 68046

Job Overview:

The Guest Experience Advisor is responsible for ensuring an exceptional guest experience by overseeing various operational aspects that enhance customer satisfaction. This role involves shuttle driving automotive parts expediting building repair orders sourcing automotive parts and maintaining cleanliness in both the shop and guest lobby. The Guest Experience Advisor will report directly to the Service Manager and work closely with other team members to uphold Christian Brothers Automotives high standards of service and hospitality.

Responsibilities include but are not limited to:

• Guest Experience & Shuttle Service: Provide friendly and professional shuttle service for guests ensuring timely pickups and drop-offs while maintaining a clean and safe shuttle environment.
• Parts Expediting & Procurement: Assist in sourcing retrieving and delivering automotive parts efficiently to support repair operations ensuring timely availability of necessary components.
• Repair Order Management: Assist in building and maintaining accurate repair orders ensuring clear communication between guests service advisors and technicians.
• Facility Cleanliness & Organization: Maintain a clean and welcoming environment in both the guest lobby and the shop including restocking refreshments tidying up seating areas and ensuring the shop remains organized and free of hazards.
• Guest Assistance: Support guests by answering questions providing updates on their vehicles service Pulling guest vehicle up to front door after repair completion and assisting with any other customer service needs.
• Collaboration & Communication: Work closely with the Guest Experience Manager service advisors and technicians to streamline operations and enhance the overall service experience.
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications :

Qualifications:

• Excellent interpersonal and communication skills with a strong customer service focus.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid drivers license with a clean driving record.
• Basic knowledge of automotive parts and repair processes (preferred but not required).
• Self-motivated reliable and committed to maintaining a professional and hospitable work environment.

Physical Requirements:

• While performing the duties of this job the employee is frequently required to sit stand walk talk and hear
• The employee is occasionally required to balance stoop kneel and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision distance vision peripheral vision color vision and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. 6:00 p.m.

Additional Information :

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (CBAC) is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment including hiring firing discipline compensation scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment practices.

Remote Work :

No

Employment Type :

Full-time