Epic Application Analyst I, II, III, MyChart
Epic Application Analyst I, II, III, MyChart
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USD 97593 - 177548
1 Vacancy
Job Description
Determination for the Epic Application Analyst (I II or III) MyChart roles will be based on experience and qualifications.
PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025) Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.
This position will focus primarily on the following Epic applications: MyChart patient portal. The Epic Application Analyst MyChart is the primary support contact for the above applications and will guide workflow designbuild and test the system and analyze other technical issues associated with Epic and any other connected software.
PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cutting-edge advancements quality of care and healthcare technology. For more information visit follow us onFacebookTwitter orInstagram.
Required Skills
Strong understanding of MyChart patient portal functionality and capabilities
Familiarity of the patient experience within a healthcare organization
Strong analytical technical and troubleshooting skills
Demonstrating flexibility with respect to changing enduser business needs
The ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others
The ability to communicate information clearly and concisely with project leadership and subject matter experts
The ability to gain trust and establish effective relationships with Epic counterparts
The ability and willingness to learn new software and systems
Listening attentively to ensure that the intended message has been accurately received holding responses until the person have finished making their point and repeating information to ensure accuracy
Seeking logically examining and interpreting information from different sources to determine a problems cause and developing a course of action to resolve the problem and to prevent its recurrence
The ability to persevere in difficult situations overcome obstacles and reach high levels of performance when faced with stressful work situations and time pressure
Required Experience:
IC
Employment Type
Unclear
