Implementation Project Manager
Implementation Project Manager
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Job Description
Implementation Project Manager
The Implementation Project Manager plays a key role within the Implementation Services Department reporting to the PMO Manager. This role involves leading and managing multiple complex cross-functional projects from initiation through delivery ensuring alignment with strategic goals and client needs primarily focusing on implementation of Laboratory Benefit Management (LBM) solutions with health plan clients. The position requires strong communication and stakeholder management skills to influence across a matrixed organization. Responsibilities include risk and issue management contributing to process improvement initiatives and acting as a subject matter expert on the Lab Benefit Management program. This highly visible client-facing role requires strategic thinking a client-centric attitude and healthcare industry experience particularly with managed care health plan or benefit management companies. This role is remote with up to 20% travel required for client and internal meetings.
This position is eligible for remote work but quarterly travel will be required to the corporate office located in Tampa Florida.
Essential Functions and Responsibilities:
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Simultaneously manage multiple complex projects with significant technical and operational demands.
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Lead end-to-end implementation efforts directing cross-functional internal and external teams to ensure high-quality on-time delivery aligned with strategic goals and client expectations.
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Foster strong working relationships across a matrixed organization influencing without direct authority.
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Develop and tailor comprehensive project plans applying appropriate project management frameworks for each client and initiative.
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Apply strategic end-to-end thinking to drive execution across all phases of the project lifecycle.
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Create and maintain critical project documentation including Charters RAID Logs Project Plans Milestone Charts Work Breakdown Structures (WBS) Status Reports Meeting Agendas/Notes and Communication Plans.
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Deliver clear and impactful project reporting (e.g. Status Reports Steering Committee decks) to keep stakeholders informed and aligned.
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Coordinate and oversee multiple interdependent workstreams such as Data Integration Clinical Policy Testing Provider/Workforce Training Prior Authorization and Utilization Management.
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Communicate clearly in both verbal and written formats to ensure alignment across project teams leadership and clients.
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Lead issue and risk management processes: proactively identify risks implement mitigation strategies and manage timely issue resolution and escalation.
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Facilitate collaborative cross-functional problem-solving discussions to identify innovative solutions.
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Ensure all project activities adhere to internal policies procedures and governance standards.
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Serve as a subject matter expert on programs supporting requirements gathering and internal solution design.
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Lead or contribute to internal process improvement initiatives using formal methodologies to enhance efficiency including documentation of workflows SOPs and job aids.
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Participate in and lead internal projects and cross-organizational initiatives to drive operational excellence and strategic alignment.
Qualifications:
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Minimum of one (1) year of experience in health plan managed care or benefits management industry
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Minimum of three (3) years of project management experience in business/operations
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Bachelors Degree
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Comfortable in a high-visibility individual contributor role with cross-functional collaboration across organizational levels
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Strong meeting facilitation presentation and note-taking skills
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Innovative organized and detail-oriented
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Demonstrated ability to lead a team through problem solving and creative solutioning
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Comfortable in ambiguity and leading to clarity
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Excellent written and verbal communication skills
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Demonstrated ability to negotiate solutions between stakeholders
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Effective leader without direct authority
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Proficient in Microsoft Office applications (PowerPoint Excel OneNote)
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Experience in process improvement and documentation
Preferred Qualifications:
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PMP or CAPM Certification
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Technical (IT) project management experience
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Six Sigma certification or other process improvement methodology experience
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Account Management/Client Services experience
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Experience with Smartsheet (building workspaces: sheets forms reports dashboards)
Employment Type
Full Time
