Attendant - Guest Room
Attendant - Guest Room
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
Provides outstanding customer service to hotel guests by properly cleaning the guest rooms in accordance with established policies and procedures set forth in the departmental guidelines.
Responsibilities:
- Performs all assigned tasks with enthusiasm professionalism and exceeds our customers expectations.
- Provides professional greeting when interacting with guests and housekeeping personnel.
- Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
- Housekeeping cart is properly stocked and kept neat and clean.
- Responsible for reporting the status of all guest rooms in assigned rooms.
- Accurate use of proper telephone/radio techniques and etiquette.
- Provides guest with information including hotel casino and restaurants including hours of operations special events and promotions.
- Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
- Ability to relate effectively in one-on-one situations with guests and other members of the Company.
- Be completely knowledgeable about all Ballysprograms promotions activities andfunctions.
- Answer patrons complaints and resolves problems.
- Must carry out safety and emergency procedures including but not limited to; fire crowd control and bomb threats.
- Must be able to occasionallylift and/or move more than 40 lbs.
- Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
- Must interact with guests and other hotel personnel in a courteous empathetic and discreetmanner.
- Performs other duties as assigned.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Employment Type
Full-Time
