Support Engineer - US Government
Support Engineer - US Government
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 87000 - 115000
Vacancy
1 Vacancy
Posted on :
05-06-2025
Job Description
A World-Changing Company
Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it our platforms empower our partners to develop lifesaving drugs forecast supply chain disruptions locate missing children and more.
The Role
Palantirs impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues.
You are an analytical thinker and enjoy troubleshooting issues and finding creative technical solutions. You will make data-driven decisions ensuring that we build systems that resolve and proactively address common issues before they impact end users. You automate yourself out of mundane tasks to focus on making a larger impact. You have strong customer service skills and a customer-driven mindset.
Core Responsibilities
- Onboard new users and provide end user support.
- Provide excellent customer service Tier 1 and 2 support for all technologies (Windows desktop/server Linux VOIP VTC etc.).
- Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation.
- Work with and manage Windows Active Directory DNS DHCP and PKI.
- Ensure compliance of current Information Assurance (IA) policies.
- Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues.
- Continuously improve user workstation experiences through OS and application optimizations automation and streamlined processes.
What We Value
- Hands-on experience with Windows user support. Additional Linux experience is a plus.
- Coding/scripting proficiency in at least one language and a dedication to automating solutions.
- Ability to approach problems with creativity and flexibility while working against deadlines.
What We Require
- Active US DoD Secret or higher Security Clearance.
- Able to lift 30 pounds and be on your feet for up to 8 hours per day.
- Meet DoD 8570 IAT Level I requirements.
Salary
The estimated salary range for this position is estimated to be $87000 - $115000/year. Total compensation for this position may also include Restricted Stock units sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individuals relevant qualifications work experience skills and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to promote health and wellbeing across all areas of Palantirians lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.
Benefits
Employees (and their eligible dependents) can enroll in medical dental and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantirs basic life AD&D and disability insurance
Commuter benefits
Take what you need paid time off not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption surrogacy and preservation
Stipend to help with expenses that come with a new child
Employees can enroll in Palantirs 401k plan
Life at Palantir
We want every Palantirian to achieve their best outcomes thats why we celebrate individuals strengths skills and interests from your first interview to your longterm growth rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians lives is just one of the ways were investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
In keeping consistent with Palantirs values and culture we believe employees are better together and in-person work affords the opportunity for more creative outcomes. Therefore we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week) allowing our employees to strike the right trade-off for their personal productivity. Based on business need there are a few roles that allow for Remote work on an exceptional basis. If you are applying for one of these roles you must work from the state in which you are employed. If the posting is specified as Onsite you are required to work from an office.
If you want to empower the worlds most important institutions you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process please reach out and let us know how we can help.
Employment Type
Full-Time
Key Skills
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