Engagement Manager
Engagement Manager
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Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
Were looking for an experienced Engagement Manager to join our Professional Services team here at Workato. If youre someone who loves combining strategic thinking with meaningful customer impact and you thrive in a collaborative fast-moving environment this role might be for you.
As an Engagement Manager youll lead the discovery scoping and contracting of services engagements that help customers unlock the full potential of Workatos industry-leading iPaaS and AI orchestration platform. Youll work side-by-side with Sales Technical Architects and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework.
Youll also stay closely engaged with customers throughout deliverybuilding strong relationships with stakeholders (including at the C-level) keeping teams aligned and ensuring successful outcomes. This is a great opportunity for someone whos consultative commercially savvy and passionate about crafting high-impact services that drive real business value.
If that sounds like you wed love to meet you. Come help us build something greattogether.
In this role you will also be responsible to:
Identify services opportunities and generate services pipeline.
Drive services sales cycles alongside enterprise software sales working cross-functionally with our sales and customer success teams
At times coach and guide internal teams on the services sales cycle and associated expectations
Maintain impeccable forecasting hygiene for professional services opportunities
Utilize industry expertise and business acumen to understand a customers motivation business drivers strategic goals objectives and desired business outcomes
Develop and manage a territory plan and a personalized account plan for each customer which aligns with their business goals.
Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customers investment in the Workatos Platform
Write statements of work (SOWs) and navigate legal reviews of such contracts
Conduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services team
Maintain client relationships throughout professional services engagements and engage customers especially senior stakeholders using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship
Develop a deep understanding of Workatos proprietary framework (GEARS) and contribute to such frameworks by providing closed-loop feedback from implementations
Ensure customer satisfaction goals are exceeded or met on every services engagement
Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements
Become the trusted advisor to customers and partners for advancing their automation and integration roadmaps
Contribute to the growth of our professional services department by creating or enhancing content such as presentations templates success stories etc. for use by both customers and to enable our extended team
Contribute to enhance our delivery methodology services practice and industry POVs
Requirements
Qualifications / Experience / Technical Skills
3 years experience selling professional services unit within a software company for a strategic consulting firm or for large scale system integrator
Experience in writing statements of work (SOWs) and navigating through complex enterprise legal processes
Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor
Experience fostering and growing accounts
Highly collaborative and excels in complex matrixed environments
Ability to thrive in a fast-paced high growth and unpredictable environment
Communication skills to effectively communicate with technical and business stakeholders alike
Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment
Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations
Self-starter and ability to work independently and as part of a distributed team and willingness to take ownership of situations and problems
Ability to travel up to 50%
Preferred / Nice-to-haves
iPaaS sales experience
Project and/or account management experience
Experience having worked in a start-up environment
PMP or Scrum certifications
High-level understanding of key applications such as Salesforce Netsuite Workday ServiceNow SAP EBusiness Suite Databases
Experience in enterprise business accounts
Track record of continuous learning of new technologies
Track record of driving software expansions as a result of professional services engagements
Required Experience:
Manager
Employment Type
Full Time
