IT Service Management Engineer

JOB TITLE

IT Service Management Engineer

A Career with point72s technology team

As Point72 reimagines the future of investing our Technology group is constantly improving our companys IT infrastructure positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting discovering new ways to harness the power of open source solutions and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power all of Point72s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services with the shared goal of providing the most reliable performant modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced dynamic and collaborative working environment.

What youll do

As a member of the IT Service Management (ITSM) team you will be responsible for designing developing and implementing solutions on the ServiceNow platform to enhance our IT service delivery. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s) aligning with industry best practices and organizational requirements. You will help design the processes policies and establish governance to ensure the operational health and quality of IT Service Management tools. Specifically you will:

• Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning platform configuration and customization data migration integration development process optimization and testing and quality assurance.
• Design develop and implement custom applications and integrations on the ServiceNow platform to meet business requirements.
• Configure ServiceNow modules workflows and user interfaces to optimize functionality and user experience.
• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools.
• Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities.
• Provide technical support and troubleshooting for ServiceNow-related issues ensuring timely resolution and minimal disruption.
• Create and maintain technical documentation including design specifications test plans and user guides.
• Work closely with IT teams business stakeholders and external vendors to gather requirements and deliver solutions that align with organizational goals.
• Stay updated with ServiceNow features and industry best practices to continuously enhance platform capabilities.

Whats REQUIRED

• Bachelors degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow developer/engineer with a strong track record of successful ServiceNow implementations including scripting UI policies business rules and client scripts
• Experience with web technologies such as JavaScript HTML CSS and REST/SOAP web services
• Experience with Devops tools and engineering frameworks such as CI/CD Pipelines code repo tools like Github and code quality tools such as sonarqube
• Familiarity with ITSM processes and frameworks such as ITIL
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues and strong attention to detail
• Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical stakeholders
• Hands-on experience with industry standard enterprise change configuration and asset management system tools (such as JSM Device42 ServiceNow BMC etc.)
• Solid understanding of IT infrastructure components such as servers networks storage systems and virtualization technologies
• Commitment to the highest ethical standards

We take care of our people

We invest in our people their careers their health and their well-being. When you work here we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women people of color and the LGBTQ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

About point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investor-led culture and committing to our peoples long-term growth. For more information visit