Patient Services Supervisor

Who We Are

Founded in 1986 Thomas Cuisine is an award-winning privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador carrying out our mission reflecting our values and building relationships while doing the right thing.

Whats in it for you

Benefits:

Full-time roles include:

• Comprehensive medical dental and vision benefits with several plan options to choose from!
• Generous Paid Time Off and Leave Programs.
• Employee referral program
• Access to wellness initiatives financial planning mental health assistance and more.

Wage range: $18.00 per hour to $21.00 per hour

Your Impact

The Patient Services Supervisor functions as an extension of the Nutrition & Dining Leadership team providing supervision for the daily provision of services including the meal and tray service process staff supervision food production to quality standards and sanitation. Major emphasis is on patient meal services with secondary duties in other department areas.

REPORTING RELATIONSHIPS

Reports to: Patient Services Manager

Supervises: Patient Services Leads & Unit Hosts

ESSENTIAL ACCOUNTABILITIES

• Oversees the daily operations of the department including tray line operation patient nourishment and kitchen. Assures customer satisfaction and regulatory compliance. This includes but is not limited to budgetary limitations sanitation and safety requirements departmental policies and procedures and departmental standards and staffing.
• Ensures high quality great-tasting and well-presented foods are served to patients and staff in all areas within established time frames.
• Actively assists manager with employee interviews performance evaluations and disciplinary actions to assure a professionally competent staffing mix.
• Creates and posts schedules in a fair timely and fiscally responsible manner. Coordinates staffing mix to promote team rapport and to provide adequate coverage. Assists Manager with Time and Attendance functions.
• Demonstrates effective time management skills to optimize efficiency and productivity.
• Routinely seeks to interact and troubleshoot with other departments to improve and enhance patient services and promote positive working relationships.
• Verifies all patients receive accurate and appropriate meal services according to their prescribed diet.
• Reviews menu census and other production needs to oversee and manage daily functions.
• Assists in purchasing foods and supplies within cost restraints.
• Assists in preparation of food cost reports for inpatient areas as assigned.
• Monitors staff daily to ensure all systems protocols and quality assurance tools are utilized correctly.
• Assists in menu adjustments to meet customer preferences seasonal variations and cost objectives.
• Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team.
• Ensures employee practices meet HACCP and infection control standards.
• Has knowledge of federal state and local regulatory requirements. Ensures employee practices comply with those standards.
• Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.
• Assists with orientation and training of staff. May be required to present in-service training programs.
• Communicates to staff regularly both formally and informally; holds team meetings daily to ensure staff awareness of department activities.
• Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team.
• Ensures sanitation standards are enforced daily and signs off on cleaning procedures.
• Monitor and address temperatures in Temp Trak.
• Open and close the department. Demonstrates responsibility for department security.
• Completes other tasks and related duties as assigned.

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:

• Knowledge of modified diets quality food preparation and training skills.
• Human resources policy and procedure administration.
• Safety policies and procedures.
• Professional Standards applied to work.
• Business and professional standards of dress and behavior.

SKILLS IN:

• Skill to operate a variety of office machines quickly and efficiently (telephone facsimile and copier)
• Ability to access and enter data to form or entry functions on a computer
• Ability to write notes and brief instructions using correct spelling and grammar
• Deliver friendly and efficient customer service
• Speak clearly and present information orally
• Apply common sense understanding to carry out written and oral instructions

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED:

• High School Diploma or GED.
• Six (6) months previous experience with one-on-one customer service interaction.
• Previous computer data entry experience.
• Ability to lift up to 25 lbs. and stand/walk frequently.

PREFERRED:

• One year of college level education with a nutritional emphasis.

LICENSES/CERTIFICATIONS

MINIMUM REQUIRED:

• Serv Safe required within 30 days of hire date

Our commitment to you

Thomas Cuisine is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. We believe in Diversity Equity Inclusion and Belonging and our mission is to create an inclusive work environment where all employees differences are celebrated their thoughts matter and everyone feels safe to bring their authentic selves to work.

Required Experience:

Manager