Administrative Assistant (Pinole, CA)

PRIMARY JOB RESPONSIBILITIES:

1) Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.

2) Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.

3) Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records materials and other items as assigned.

4) Processes Product Orders on a daily basis in accordance with Hiossen policies and procedures including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.

5) Registers attendees at AIC seminars (Basic Implant Training) prepares documentation arranging meals and refreshments in conjunction with seminars product and sales related promotional activities and learning seminars.

6) Handles product returns from Hiossen customers including paperwork recordkeeping reports ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.

7) Works collaboratively with Hiossen Finance Department Corporate Headquarter departments Branch and Regional offices

8) Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies

9) Prepares and submits reports as directed by the Regional Sales Director or Branch Managers

10) Other related administrative duties as assigned or as required

REQUIRED KNOWLEDGE AND SKILLS:

• Must possess and practice excellent customer service skills.
• The ability to read write understand and communicate clearly with employees customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Ability to satisfactorily read interpret prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistants job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.
• Proficient in use of MS Office (Word Excel & Power Point); Pipeline ERP system and other applicable Hiossen software and systems as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.

PHYSICAL DEMANDS:

The position requires continuous use of a computer while sitting. Duties include packing re-stocking and occasionally lifting and carrying items weighing up to 25 pounds.

EDUCATION AND EXPERIENCE:

High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment.

WORK ENVIRONMENT:

The Administrative Assistants works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

BENEFITS:

• Hourly Pay: $20 - $22/hour
• Medical and Dental insurance
• Vision100% Company sponsored
• Basic Life Insurance and AD&D 100% Company sponsored
• Short Term and Long Term Disability Insurance 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-6 days paid vacation9 sick days);(20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year