Team Leader - Turkish and English - Remote
Team Leader - Turkish and English - Remote
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Job Description
Team Lead Turkish & English Speaker (Remote Based in Bulgaria Cyprus or Greece)
Are you a natural team builder who thrives in people-focused environments Do you enjoy helping others grow and succeed while maintaining high performance If so this opportunity is for you.
Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team guiding them through day-to-day challenges offering coaching and ensuring strong motivation and job satisfaction. Youll be responsible for helping them meet targets while fostering a healthy productive work environment.
Key Responsibilities
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Promote high morale and satisfaction within your team by resolving
concerns and supporting personal growth. - Monitor and drive performance metrics (KPIs) offering regular feedback and coaching.
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Provide training on tools soft skills and support channels.
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Coordinate with Operations Managers for project-specific coaching and
training initiatives. -
Raise relevant issues affecting individuals or projects with management.
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Collaborate with departments like Training Quality Assurance and HR to
ensure team needs are met. - Conduct interviews and support onboarding for new team members including introducing them to the company culture tools and expectations.
Technical Requirements
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Stable internet: Minimum 10 Mbps upload/download latency under 200ms.
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At least 8 GB RAM.
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Operating system: Windows 10 (64-bit) or newer.
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Processor: Intel Core i5-8260U or comparable.
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A smartphone capable of two-factor authentication:
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Android 8.0 or iOS 15.0.
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About You
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Proficient in Turkish (C1 or higher) and English (B2).
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Located in Bulgaria Cyprus or Greece.
- Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).
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Confident with contact center metrics and performance tracking.
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Passionate about people leadership and skilled in delivering empathetic
motivating communication. -
Comfortable adapting to change in a fast-paced setting.
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Bonus if you have an interest in gaming or tech support.
Employment Type
Full Time
